Senior Housing Support Manager

2 days ago

Napier, New Zealand New Zealand Government Full time

Do you thrive in a fast-changing environment and enjoy mentoring peers?
- Permanent opportunity in Napier office
- **$95,227 per annum salary + five weeks' annual leave + Other suite of benefits**

**Te Whiwhinga Mahi | Our opportunity**

As our newest Senior Housing Support Manager in Napier office, you will work directly with a portfolio of our customers and their wh nau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

You will have prior experience working in a front-line customer support role, sound understanding of the Residential Tenancy Act and adept in holding difficult conversations around rent arrears and debt recovery.

You will have an in-depth and holistic understanding of working with customers with mental health and drug abuse. You will have a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.

You will play a key role in coaching and mentoring our Housing Support Managers to develop team capability.

You will be working with many of our M ori and Pasifika communities, so it is important that you are culturally aware and that your approach is aligned to our customers' aspirations and preferences.

**Ng pumanawatanga ou - What you will bring**
- You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers
- You'll have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers
- You'll be technical savvy to navigate our internal systems; Kotahi, Oracle IDP
- You'll have a proven track record of meeting KPIs
- You'll have the ability to thrive in performance-driven environment
- You'll be experienced at coaching and mentoring others to support their development and fulfil their potential
- Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with M ori and Pasifika
- As these roles require travelling around the local region, a current and full New Zealand driver's licence is required (pool car provided)

**Tuhono mai - Join us**

**Applications close 11.55pm on Sunday 31st August 2025.**

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

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