Team Lead Infrastructure, Data

Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and wellbeing of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Te whiwhinga mahi | The Opportunity**

Our Digital Enterprise Services team leads the way in merging our Hybrid Multi Cloud infrastructure, reducing duplication to simplify our operations, making things smoother to handle and maintain. We're all about striving for excellence

Our team plays a crucial role in building a strong digital foundation and ensuring operational success. We're the driving force behind our organisation's modern infrastructure, adapting to evolving technology while ensuring stability, scalability, and modernisation. Our focus is not just on technology but also on delivering top-notch service.

We've got a lot on our plate From overseeing the national ITSM and Service Desk functions to managing workspace tools, core infrastructure, integration platforms, and more, we've got you covered. We're here to build upon our rich history and legacy, ushering in the future with contemporary platforms that seamlessly transition us from the old ways to the new.

**Mōu | About you**

Are you passionate about technology and leading teams to success?** **We're looking for someone to join our team and provide technical leadership and operational management for our Windows and Desktop Team at the National Office.

In this role, you will be at the forefront of ensuring the smooth functioning and security of our IT infrastructure systems, both in private and public cloud environments. Your responsibilities will include maintaining high availability, integrity, and security standards across our enterprise ICT infrastructure. This encompasses everything from deploying and supporting data center technologies to managing telecommunications and security systems.

As part of the Central Region Hybrid-Multi Cloud Leadership Team, you will play a vital role in ensuring the effective delivery of ICT services to support the strategic goals of Te Whatu Ora. We're looking for someone who can oversee the full lifecycle of IT assets, from implementation to disposal, and drive continuous improvement in our IT services.

**Ngā pūkenga me ngā wheako | Skills and experience**
- Relevant technical/professional qualification and/or equivalent experience
- Previous people leadership experience
- Experience with vendor management within a large enterprise environment.
- Advanced troubleshooting, problem management and trend analysis skills with a particular emphasises on problem resolution
- Proven people leadership experience in leading and managing a team's capability and capacity to deliver on current and future work priorities
- Ability to actively manage key people in critical roles and develop successors for future roles
- Actively model collaborative, innovative and service-oriented style of working
- Actively model and promote change fitness and the ability to navigate complexity and change during uncertain and ambiguous times
- Signficant hands-on experience managing Call Centre/Service Centre operations in a medium to large enterprise-scale geographically distributed environment.
- Extensive experience in Incident Management.
- Experience working in a 24 x 7 operating environment
- Previous experience in the Health Sector is desirable

**Ka kawea e koe | You will bring**:

- Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth

**Ko te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world**

Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to ‘work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

**Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai |Our commitment to equity, diversity and inclusion**

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system.

At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system - Māori, Pacific and Disabled People.

**Tō tūranga i roto i Te W