Duty Manager
1 week ago
We’re on the lookout for a capable and reliable Duty Manager to help run the floor in the afternoons and evenings. This is a full-time role, 2pm to 10pm, with a strong focus on team leadership, customer service, and ensuring the store runs smoothly.
You’ll be the senior leader on-site during this shift, supporting the department managers, resolving customer issues, and keeping standards high across the store. The role suits someone with energy, initiative, and a calm, confident approach to problem solving.
**Key responsibilities**
- Lead the floor across all departments from 2pm to 10pm
- Support and coach team members to deliver great service
- Handle customer concerns and issues promptly and professionally
- Ensure store presentation, safety, and service meet expectations
- Communicate key updates and pass-downs to the right teams
**We’re looking for**
- Proven leadership experience in retail or hospitality
- Ability to make sound decisions under pressure
- Strong communication and people skills
- A calm, fair approach to managing performance
- A hands-on style — happy to jump in where needed
- Previous supermarket or Duty Manager experience is an advantage
- A current General Manager’s Certificate (Liquor) is preferred
**Why join us?**
- We’re a high-performing store with a strong local following
- You’ll be part of a committed and supportive leadership team
- We invest in development and clear standards
- We offer stable hours, staff discount, and a team that looks out for each other
If you’ve got the leadership experience and want to step into a role where you’ll be trusted to run the show each evening, we’d love to hear from you.
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