Checkout Manager

2 weeks ago

Hamilton, New Zealand Foodstuffs North Island Full time

Checkout Manager Key Responsibilities:
**OPERATIONAL**
- Enhance the reputation of the business by promoting and encouraging ‘best practice’ levels of customer service.
- Effectively resolve all customer related enquiries and complaints. Minimize customer complaints received.
- Ensure operational delivery standards such as items per bag and customers in a queue are met or exceeded
- Reinforce and appropriately implement the businesses returns policy in all appropriate transactions.
- Ensure effective liaison with department representatives to minimize delays in dealing with customer price / stock enquiries.
- Ensure the checkout area is kept clean and tidy and all trolleys, baskets and credits are cleared away regularly to avoid clutter or potential hazards being created.
- Ensure all checkout stock and equipment required is sourced through approved suppliers.
- Manage credits / returns in a timely and tidy fashion to minimize waste and reduce loss.
- Maintain security of the front end to ensure all products that leave the store are paid for.
- Ensure all appropriate signage is displayed correctly.
- Manage the customer service desk.
- Ensure checkouts are set up daily and floats are managed.

**STAFF**MANAGEMENT**
- Roster to ensure adequate staff levels at all times, keeping in line with wage percentage targets.
- Manage the trolley personnel to ensure trolleys are available to customers at all times.
- Ensure staff follow Checkout processes and procedures as well as the Steps to Quality Service.
- Assist in recruitment of all team members into the department.
- Ensure all team members receive an appropriate induction / orientation to the department and receive appropriate ongoing training support. Train the team members as required.
- Ensure all staff management practices within the department comply with store policies on employment, attendance, health and safety, training, leave, discipline etc., such that all staff in the department know they are being treated consistently.
- Put in place initiatives to assist in the retention of staff and reduction of staff turnover as appropriate.
- Complete and document performance management discussions with all team members.
- In conjunction with Owner Operator and HR / Trainer ensure succession plan is in place for all key roles within the department & ensure all staff are aware of development opportunities available to them.
- Guide all department members through identified training to achieve desired standards of performance.
- Support the employees in the department involved in specific programmes / courses e.g. Management Development.
- Manage Holiday and Lieu Day levels to ensure liability is kept under control.

Qualification and Experience:
**ESSENTIAL**
- Computer literate
- Retail experience to supervisory level or previous department management experience
- Physically fit and able to fulfil the requirements of the role.

**DESIRED**
- Good command of written / spoken English
- Good basic maths skills
- FMCG experience
- Food retail / fresh food experience
- Checkout or customer service experience
- Clean driver’s licence

  • Checkout Manager

    2 weeks ago

    Hamilton, New Zealand Foodstuffs North Island Full time

    ARE YOU AN EXPERIENCEd CHECKOUT MANAGER LOOKING FOR A CHANGE? - ARE YOU A 2IC OR EXPERIENCED SUPERVISOR LOOKING FOR THE NEXT STEP IN YOUR CAREER? **WE HAVE THE OPPORTUNITY FOR YOU.** We have an exciting opportunity for an experienced Checkout Manager to join our team. ABOUT THE ROLE: The primary role of the Checkout Manager is to supervise the checkout...

  • Checkout Manager

    10 hours ago

    Hamilton, New Zealand Foodstuffs North Island Full time

    Here at Pak'n Save Taupo, we focus on four Key Values**:PURPOSE**: - taking pride in what we do because what we do makes a difference **BELLONGING**: - being part of a family that respects, inspires and cares. **EMPOWERMENT**: - supporting each other to do the right thing. **GROWTH**: - challenging ourselves to learn, develop and thrive. We have a team...

  • Checkout Assistant Manager

    4 weeks ago

    Hamilton, Waikato, New Zealand Infoempregos Full time

    Job Description:Train a Checkout Team of customer service superstars, resolve any customer issues effectively and run the floor efficiently.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and adapt to new challenges.Good verbal...

  • Checkout Supervisor

    1 week ago

    Hamilton, New Zealand Foodstuffs North Island Full time

    **Checkout Supervisor/Team Leader** - ** Are you someone who loves working with people - leading teams to be top performers**: - ** Is giving “Super Star” level customer service your thing?**: - ** Come support us in delivering excellence to our customers everyday** To ensure we can continue to create an exceptional customer service experience for our...

  • Checkout Operator

    1 day ago

    Hamilton East, New Zealand Countdown NZ Full time

    **Love meeting people?...** We’re looking for a **Checkout Operator **to join our **Countdown CLAUDELANDS **team We’re proud of the diversity of our team and the roles they play in running our store - this role is great for anyone who enjoys a hands-on job with plenty of variety each day. **About the Role | Mō te Tūranga - Face to face customer...

  • Duty Manager

    1 week ago

    Hamilton, New Zealand Foodstuffs North Island Full time

    Tokoroa New World is looking for Duty Manager. Purpose of the Position: In the absence of Department Managers and other members of the management team ensure a consistently fresh and appealing shopping experience for all customers and the smooth running of the store. Ensure at all times store appearance, security, service and productivity are...

  • Duty Manager

    5 days ago

    Hamilton, New Zealand Foodstuffs North Island Full time

    **The hours and days are**: - Wednesday - Saturday 12.30pm - 9.30pm - have a great work/life balance with Sunday/Monday/Tuesday off. **What your day looks like**: - Delivering outstanding customer service and resolving customer issues - Managing the Dry Goods team to make sure stock is put out efficiently. - Setting up merchandise displays and ensuring...

  • Grocery Assistant-duty Manager

    2 weeks ago

    Hamilton, New Zealand Foodstuffs North Island Full time

    **Four Square Tamahere **has a opportunity for highly motivated, attention-to-detail and fast-paced individual to join its team. As a Grocery assistant, you will work within the store's core. We require someone who is flexible with the hours worked to cover supervising in the evenings and a day in the weekends. The role offers future opportunity to progress...

  • Customer Service Lead

    4 days ago

    Hamilton, Waikato, New Zealand beBee Careers Full time

    Job Overview:As a Checkout Assistant Manager, you will be responsible for training a team of customer service representatives to deliver exceptional service. This role requires strong leadership skills and the ability to resolve customer issues efficiently.

  • Retail Operations Coordinator

    4 days ago

    Hamilton, Waikato, New Zealand beBee Careers Full time

    Role Summary:We are seeking an experienced Assistant Manager to oversee the daily operations of our checkout team. Key responsibilities include leading by example, providing support to colleagues, and ensuring smooth day-to-day operations.