People Leader Technical Support

5 days ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.

**The Opportunity**

People Leaders help their team learn and improve, sharing the team’s discoveries for the benefit of the broader organisation. They also look after the health of the team, aiming for resilience and sustainable outcomes. The People Leader is responsible for the supervision, performance management and development of their direct reports, who are members of the team.

As part of the day-to-day responsibilities, this role ensures the delivery of high-quality technical support to Gallagher Security customers, channel partners, and staff. This involves motivating and developing the technical support team, who provide assistance on all Gallagher Security products.
- Demonstrate proven experience in people leadership.
- Experience in customer support would be highly valuable, but not essential.
- High level of Emotional Intelligence (EQ) and self-awareness.
- Coaching, Mentoring and Facilitation skills.
- Clear and concise verbal and written communication and the ability to adapt communication and approach for different audiences.

**As part of #TeamGallagher you will**
- Ensure your team is highly engaged, everyone has a strong sense of purpose and feel passionate about the work.
- They are empowered to achieve the best outcome for Gallagher and our Channel Partners.
- Your people grow in their responsibilities, capabilities, and contribution to their team and the wider organsation.
- Your team, as the front-line support interface, are positioned to deliver world-class support outcomes for customers worldwide, leading to high satisfaction with Gallagher.

**Why Gallagher?**

You’ll be joining a responsive future focused team with a supportive, flexible work culture. It’s the culture at Gallagher that results in 94% of our people saying they are proud to work here.

We care about supporting our people to grow and learn, so we host regular development seminars, our people attend conferences, and on the job we work with customers who encourage us to push the boundaries every day. We also offer:

- Competitive Salary and Bonuses
- Flexible hours & hybrid work arrangements; Full trust working environment that enables you to work in whichever way best achieves positive outcomes for your team
- When you’re in the office, we have free parking, subsidised on-site café and great eateries nearby
- Discounts at Health, Fitness and Childcare providers, and free flu vaccinations
- Kiwisaver contribution up to 5%
- Student Loan Repayment Assistance Scheme
- Access to our community giving programme, enabling you to do some volunteer work, ask Gallagher to donate to an organisation you’re involved in, or take part in a corporate challenge
- Plenty of fun along the way; Team building events, a company wide end-of-year Christmas function, inspiring guest speakers, and team lunches

Growth at Gallagher is constant, and we are building our team with like-minded individuals who relate to our story so that together we can continue to push the boundaries of what is possible.

Applications will be reviewed as they are received and an appointment to the position may be made prior to the listing closing - so

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