Customer Insights

5 hours ago


New Zealand Countdown NZ Full time

Key strategic & analytical role in our Customer First & Customer Insights division
- Join a team of highly-regarded experts in this field
- Inspiring leader - passionate about developing people and making a difference

**Ready to make an impact? We are**

Countdown continues to drive innovation from the front within NZ’s online retail landscape and remains genuinely committed to making Kiwi’s lives a little easier every day. Our Customer Insights team shape and directly influence our business strategies delivering actionable insights around our customer’s behaviours and buying patterns informing strategic decisions. They are experts in consumer psychology.

**About the Role | Mō te Tūranga**

In this super cool role you will get to support many parts of the business on their journey towards greater customer centricity. Your deep knowledge of customer behaviour will help teams to deliver on greater customer benefits, and where there are gaps in the knowledge, you will get to use different methodologies and techniques (we are big on non-traditional methods) to find out more about customer’s challenges and needs. Your curiosity, willingness to trial and learn and outstanding people skills will help to put the customer at the centre of every decision making process.

As you can see, you will have the opportunity to directly influence the way we do things and improve our plan of action to remain at the forefront of retail and importantly deliver outstanding experiences for kiwis everyday.

**Working with Countdown | Te Mahi ki Countdown**

Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week.

**Come as you are | Haere mai rā**

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, come as you are.



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