Central Processing Officer Ellerslie

**Central Processing Officer | Ellerslie**

**Date**:10 Nov 2025

**Location**: Auckland, NZ

**Company**:Ministry of Social Development
- ; Permanent, full time 37.55 hours per week
- ; Ellerslie location
- ; Starting Salary: $61,466.00 with annual progression

We have a unique role in supporting New Zealanders that touches the lives of most people at some point in their life's journey. We do a lot of different things, and we're proud that we play a very important role in people's lives every day.

This is an important role. Every action you take impacts lives. Simply put, people count on us. We help New Zealanders become safe, strong, and independent.

**What you'll be doing | He aha tau e mahi ana**- You'll help many people every day by delivering an end-to-end service including the assessment, processing, and review of client information. You'll provide essential financial assistance support for clients and their whanau. In addition to your processing responsibilities, you'll engage in client service through outbound phone calls. Your excellent conversational skills will enable you to complete outbound calls and can talk to MSD clients.

We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for clients. Our modern training approach ensures you'll receive plenty of support to succeed in your role.

**Position Description | He Whakaahuatanga Tunga**- A copy of the position description can be found here: Central Processing Offer position description- **What you'll need to succeed | Ko nga mea ka hiahiatia e koe kia angitu**-
- You're a fast learner who enjoys handling complex information.
- You're professional, full of energy, and great at interacting and negotiating with clients over the phone, always keeping their needs in mind. Your ability to lead conversations with empathy and sensitivity will contribute to creating a positive experience for clients.
- Success-driven, you love getting positive results. Using computer systems comes easy to you, and you're happy to take responsibility for your work and help your team succeed.
- You're adaptable and open to change and like to learn from it, which makes you a flexible person.
- You're confident handling financial information and are accurate when entering it into computer systems.
- You work efficiently, are detail-oriented, and a sound decision-maker.-
- **What's in it for you | Nou te rourou**-
- A full induction and training plan.
- Capability development framework to support your career aspirations with us.
- Lots of practical wellbeing support, like Employee Assistance Programme (EAP). As our vision is to have a workplace where everyone has a sense of purpose and feels supported.
- We support our people to engage in Te Reo and tikanga Maori and will recognise an employee's competence in Te Reo by payment of an allowance (based on proficiency).
- Staff discount on Southern Cross Health Insurance.
- Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses. Be part of a forward-thinking environment with support to help you thrive and make a real impact.
- How do you ensure a positive customer/client experience every time?
- Describe how you go about learning the procedures and policies that you need to adhere to in a new role?

** Important Information**:
**Key Recruitment Dates**:

- **Applications close**: 11.59pm Monday, 17 October 2025
- Applications that are shortlisted will be required to complete online testing, as part of the assessment process

**Salary range: $61,466.00 - $73,903.00**

** Joining us**

Joining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Maori, Hapu, Iwi and communities to realise their own potential and aspirations.