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Coordinator Workplace Services Advice

2 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Type**: Permanent Hours: Full time or Part Time Location: Wellington Business Group: Workplace Services Branch: Organisational Capability and' Services Salary: $53,317 - $70,723
- Looking for variety, where no two days are the same
- Enjoy a strong team culture and supportive manager
- Flexible working environment

This broad and varied position will involve working across the Workplace Services Group at Te Tari Taiwhenua (DIA) to identify and manage support request for the Groups' services.
As a Co-ordinator Workplace Services and Advice, you will be the initial contact for a range of general queries for the services offered by the group; your ability to use different tools and systems will enable you to effectively prioritise and deliver work to deadlines. Included in the day-to-day queries will be incident management issues. Your responsiveness and accuracy will ensure effective and timely management and/or escalation of incidents and requests alike. Attention to detail and promotion of best practice will help you to provide consistent quality service and advice to our customers.

**You will demonstrate key skills and attributes such as**:

- Experience providing customer service through multiple channels
- Drive to manage high volumes of requests while maintaining quality and timeliness
- Strong communications skills - both verbal and written
- Strong interpersonal skills to work collaboratively with a range of people and teams

Te Tari Taiwhenua's purpose is to serve and connect people, communities and government to build a safe, prosperous, and respected nation. In other words, it's all about helping to make New Zealand better for New Zealanders.