Personal Business Manager

**Req ID**: 98366
**Department**: NZ Personal Banking Branch Network
**Division**: New Zealand
**Location**: New Plymouth
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Mō te tūranga - About the role
This is more than a stepping stone - it’s a chance to shape how we support our community, one conversation at a time.
We’re looking for people with fresh ideas, curiosity, and a genuine interest in people. This role exists to offer an outstanding branch experience to our customers, helping them navigate everything from home loans to everyday business needs. By living our values and learning the foundations of lending, you’ll become a trusted guide for our customers - delivering positive outcomes.
**In this role, you will**:
Build meaningful customer relationships through quality conversations
Help people understand banking products and make confident choices
Develop lending skills, including business and home lending
Play your part in a supportive, high-performing team
Work across different parts of the bank to find the best outcomes for our customers
Deliver responsible and people-first service with integrity
**Role Location**: New Plymouth
**Role Type**: Permanent, Fulltime hours
Ka aha tō rā e kite ai? - What will your day look like
No two days are the same - and that’s the beauty of it. You’ll be learning, growing, and making a real difference.
**Here’s how you might spend your day**:
Welcoming customers and understanding their unique needs
Holding thoughtful conversations that uncover how we can support them
Exploring tailored solutions - whether it’s saving for a goal, buying a home, or growing a business
Deepening your knowledge of our products, systems, and risk practices
Collaborating with branch teammates and specialists from other parts of the business
Celebrating customer wins - big and small - with your team
Keeping things well managed and above board, every time
Expect variety, support, challenge, and a chance to thrive.
Ōu Pūkenga? - What will you bring?
We’re not looking for years of experience - we’re looking for potential, heart, and a willingness to learn.
**You’ll feel confident in this role if you have**:
A curious mindset and an interest in people’s stories
Strong communication skills - you enjoy connecting with others
A collaborative approach - you like working in a team
A commitment to doing the right thing, especially when it comes to customer care
A growth mindset - you’re keen to learn and open to feedback
Lending capabilities - business and home lending, or the desire to develop them
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Te Rā Ōtinga - Job Posting End Date
Sunday 22nd June 2025 at 11.59pm, (New Zealand)