Cafe Managers

4 days ago

Wellington City, New Zealand TJ Hospitality Group Limited. Full time

TJ Hospitality Group Limited t/a TJ Katsu is Wellington’s premier destination for Japanese cuisine, known for our delicious sushi, skewers, and modern fusion dishes, as well as our generous portions and welcoming atmosphere.

**About the Role**

This role requires a high level of customer service, the ability to manage and motivate staff, and sound knowledge of the hospitality industry. The successful applicants will be responsible for overseeing the day-to-day functions of the café, implementing business strategies, and ensuring a high standard of service is maintained at all times.

Key Responsibilities:

- Manage the daily operations of the café efficiently and effectively.
- Plan menus in collaboration with staff, ensuring alignment with customer preferences and brand identity.
- Coordinate and manage special functions and events.
- Recruit, train, and supervise front-of-house and kitchen staff.
- Monitor customer feedback and implement service improvements where required.
- Manage bookings, welcome guests, and assist with customer service duties when necessary.
- Ensure full compliance with all relevant health, safety, and food hygiene regulations.
- Maintain high standards of cleanliness, presentation, and food display.
- Advise customers on Japanese food products and manage the procurement of stock.
- Develop and implement business development strategies aimed at increasing profitability and customer engagement.
- Identify and pursue new business growth opportunities.
- Manage inventory levels to ensure sufficient stock while minimising waste.
- Plan and execute marketing and promotional initiatives to attract and retain customers.
- Manage and regularly update the online delivery platform menu (e.g., Uber Eats).

Job Requirements:
To be successful in this role, you will ideally possess the following qualifications, experience, and attributes:

- A qualification at NZQF Level 5 or above in business, management, or hospitality, _or a _minimum of two years’ relevant work experience in a similar role.
- Strong leadership, communication, and marketing skills.
- A proactive, self-motivated, and solution-focused attitude.
- Ability to perform effectively under pressure in a dynamic environment.
- Sound knowledge of hospitality operations and customer service standards.
- Flexibility to work weekends, public holidays, and variable shifts, as the café operates seven days a week.
- A clean police record and the ability to pass a pre-employment drug test.

How to Apply:

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