Client Care Coordinator

3 days ago

Thames, New Zealand Sonova Full time

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.
- Thames, New ZealandClient Care Coordinator (2 days per week)

**Company Description**:

- At Triton Hearing, your work can transform people's lives. As a world leading provider of innovative hearing care, we're a team on a mission to help New Zealanders experience the joy of better hearing to reconnect with the world they love.- Everyday, we push the boundaries of technology so our clients can enjoy life without limitations. Our talented and committed team know they contribute to something greater than themselves - they enhance the lives of New Zealanders with hearing loss, their families and communities.- We have a network of over 70 locations around New Zealand providing hearing services and solutions with a focus on hearing diagnosis and hearing aid fittings.- We are looking for a casual Client Care Coordinator to join our team based in Tauranga.- You will have a background in administration, retail, and/or customer service. This a varied role with the opportunity to use and develop your current knowledge and create a rewarding career in the Hearing Care Industry.**Key Tasks**:

- Managing the day to day operations of the clinic.
- Reception duties - delivering an excellent standard of client care.
- Managing clinic diary (appointments) to optimize our busy clinicians' time.
- Running daily reports through our CRM system.
- Data integrity management and maximizing opportunities to interact with our clients.
- In-house hearing aid repairs (full training provided).
- Local Marketing - work with the wider clinic team to develop creative strategies to build our brand in the community.
- Tele Audiology support for our Virtual Audiology team.

**The ideal person for us would have the following attributes**:

- Exceptional customer service experience with a genuine desire to help people
- Open work within our Tauranga clinics
- Keen to develop their knowledge in Audiology, with potential to train to be a Tele Assistant.
- A team member with a natural affinity for calling our existing clients and database management
- Confidence to work autonomously and in a team environment.
- Operationally minded and commercially savvy, high level of general computer literacy required
- Have an interest in participating in local marketing initiatives out in the community - help us build Tauranga's client base with your local knowledge
- Excellent communication skills - written and verbal - with the ability to interact with the wider Triton team and suppliers
- This is a rewarding role where you can really help to make a difference in people's lives.Sonova is an equal opportunity employer.

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