IT Support Engineer
2 weeks ago
**AK SMART SOLUTION LIMITED**
**IT Support Engineer (Level 1 & 2) - Ad hoc / Project-based**:
**Hawke's Bay, Napier**
$24 - $30 Hourly Pay Varies based on the work assignment.
Casual
- **Diagnose and resolve hardware, software, and network connectivity issues.**:
- **Provide basic network support, including troubleshooting routers, switches, and firewalls.**:
- **Deliver exceptional customer service and communicate technical information clearly.**
**About Us**
We are an ICT business based in Auckland, providing IT services to clients across New Zealand. We specialize in IT support, consulting, and network solutions for small to medium-sized businesses.
We are looking for **IT Support Engineers (Level 1 & 2)** to join our talent pool for **on-demand and project-based work**. This is an exciting opportunity for IT professionals who want flexible assignments and diverse experience across different client environments.
**Job Overview**
As an **IT Support Engineer (Level 1 & 2)**, you will provide technical assistance, troubleshooting, and IT support to our clients. The role involves **remote and on-site support**, assisting with hardware, software, networking, and cloud-based solutions. You will work on **ad hoc service requests and potential project-based assignments**, ensuring that IT issues are resolved efficiently.
**Key Responsibilities**
- Provide **technical support** (Level 1 & 2) for desktops, laptops, printers, and mobile devices.
- Troubleshoot **Windows & Mac OS issues**, software installations, and system configurations.
- Diagnose and resolve **hardware, software, and network connectivity issues**.
- Set up and configure new devices, including workstations and peripherals.
- Provide **basic network support**, including troubleshooting routers, switches, and firewalls.
- Support IT security best practices, including **antivirus management and data protection**.
- Document issues, solutions, and recommendations for clients.
- Deliver exceptional **customer service** and communicate technical information clearly.
**Skills & Experience Required**
- ** Level 1 Engineers**:
- Ability to assist with **software installations, printer setup, and password resets**.
- Strong **customer service** and communication skills.
- ** Level 2 Engineers**:
- Hands-on experience in **troubleshooting servers, networks, Active Directory, and cloud platforms**.
- Ability to configure and manage **routers, firewalls, VPNs, and network security solutions**.
- Experience in **desktop and server administration**.
- Ability to escalate and resolve complex technical issues.
**What We Offer**
- ** Flexible Work** - Assignments based on client demand and your availability.
- ** Diverse Experience** - Work with different industries and technologies.
- ** Competitive Pay** - Varies depending on the work assignment.
- ** Potential for Growth** - Opportunity for future project-based work.
**How to Apply**
If you are interested in this opportunity and have the required skills, submit your **expression of interest** along with your **CV and availability**.
We look forward to working with IT professionals who are passionate about **delivering top-notch technical support**
**Reference Number**: 0120022025
**Profession / Role**:
- Information & Communication Technology / Help Desk & IT Support
**Employer**: AK SMART SOLUTION LIMITED
**Date Posted**: 20th Feb, 2025
**Date Expires**: 19th Mar, 2025
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