Parliament Visitor Host Kairāhiri Kaitoro Pāremata
5 days ago
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**Job no**: G79NN
**Category**: Customer Services
**Mō te tūnga | About the Role**:
This role will see you join our Visitor Centre Team. The team provides professional, informative, and memorable visitor experiences to the general public and other visitors through guided tours, virtual tours, and informal interactions with a wide variety of people at Parliament. We aim to facilitate closer connections for people with the Parliament of Aotearoa, and to make Parliament a more accessible and approachable place for everyone.
We are looking for an enthusiastic and engaging Parliament Visitor Host to help us deliver excellent visitor experiences for all visitors to Parliament. You will be the first point of contact for the general public, tour groups, and other manuhiri, and will be able to provide a warm and professional welcome, efficient service, engaging experiences, and effective problem solving for everyone you meet.
We are hiring for **one part-time role (28 hours per week Monday - Thursday)** and **two casual roles (up to 21 hours per week)**.
The appointing salary range is $61,679 - $67,890 per annum (pro-rated accordingly based on the number of hours worked). Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).
**Ngā haepapa** **| Responsibilities**:
- Create a warm and welcoming environment at Parliament, where visitors are informed and engaged.
- Ensure Parliament is an accessible experience for all visitors.
- Connect people with the mahi of Parliament through tours, retail, and effective customer service.
- Contribute to the safety and security of Parliament through health and safety procedures and proactive reporting.
- Contribute to the evolution of our visitor offer, and proactively participate in new initiatives.
**Tō kete |** **What You Will Bring to the Role**:
- Great people skills and the ability to communicate effectively with a wide range of people.
- The ability to work well within a team.
- A love for storytelling and engaging people in history, culture, and civic ideas
- An ability to adapt and learn quickly, and a positive approach to change.
- Problem solving and organisational skills.
- Proficient with Microsoft Office, specifically Word, Excel, and Outlook
**Me pēhea te tuku tono | How to Apply**:
- The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings._
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