Front of House Team Leader

**Title**:Front of House Team Leader**:

- Date: 7 Oct 2025
- Location: Central Auckland, NZ, 1010
- Description:

- Lead and inspire a dynamic front-of-house team delivering exceptional visitor experiences
- Oversee daily operations, visitor service, and retail at the New Zealand Maritime Museum
- Join Tātaki Auckland Unlimited and help share Aotearoa’s maritime stories

**He angitūtanga: The opportunity**

Tātaki Auckland Unlimited (TAU) is proud to connect Aucklanders and visitors to the culture, heritage and experiences that make Tāmaki Makaurau unique. The New Zealand Maritime Museum Hui Te Ananui a Tangaroa is one of TAU’s key cultural destinations, telling the stories of Aotearoa’s maritime heritage and its ongoing connection to the sea.

Celebrating the connection between people and the sea, the team of passionate staff and volunteers share New Zealand’s history and inspirational stories through extensive galleries, exhibitions, programmes and on-water experiences. Sitting at the gateway of Auckland’s vibrant Viaduct Basin on Hobson Wharf, the museum is Auckland's primary CBD-based waterfront visitor attraction.

We are looking for a full-time Front of House Team Leader to join our Visitor Services team.

**Please note**:

- This position is rostered Sunday to Thursday
- This is a Full-Time position, including weekend and occasional after-hours shifts
- This is an on-site position

**In this role you will**:

- Lead, coach, and motivate a team of Museum Assistants, ensuring high standards of customer service.
- Oversee day-to-day front-of-house operations including rostering, cash management, and visitor enquiries.
- Resolve complex visitor enquiries and complaints in a professional and timely manner.
- Support retail operations, merchandising, and cross-selling opportunities to enhance the visitor experience.
- Work closely with other museum teams (Education, Tourism, Public Programmes, Vessels, Security) to ensure seamless operations.
- Contribute to te ao Māori initiatives and foster a culturally responsive environment for staff and visitors.
- This role is key to ensuring every visitor enjoys a welcoming, smooth, and memorable experience at the museum.

**He kōrero mōu: About you**

We’re looking for someone with:

- At least 3 years’ experience in a front-of-house role in hospitality or visitor attractions, with line management experience preferred.
- Strong leadership and team management skills, able to coach, motivate, and inspire staff.
- Excellent customer service skills with the ability to handle complaints and complex enquiries.
- Proactive, organised, and solutions-focused with strong decision-making skills.
- Good working knowledge of MS Office and familiarity with booking systems; experience with rostering and payroll administration preferred.
- A commitment to developing knowledge of te reo Māori, tikanga Māori, and Te Tiriti o Waitangi in the workplace.

Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.

**Salary**: $65,000k - 75,000k per annum, based on skillset, qualifications, and experience.

**You can find the position description** here
**Applications close**: Wednesday 22nd October 2025
- Our employer Kiwisaver contribution is additional to base salary offered._
- Tātaki Auckland Unlimited (TAU) is Auckland’s cultural, events and destination agency. It enriches the cultural life and vibrancy of Auckland through events, experiences and taonga (treasures). Its work connects communities, celebrates identity and grows Auckland’s reputation as a world-class place to live, visit and belong. TAU is a proud Auckland Council-controlled organisation._

**He kōrero mō Tātaki: About Tātaki**:
Tātaki Auckland Unlimited is part of the Auckland Council whānau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tāmaki, New Zealand Maritime Museum, Auckland Stadiums, and many of the festivals and events that make Auckland a great place to live and visit.

Our people are driven by passion and a sense of service to Aucklanders. What we share is our love of Tāmaki Makaurau Auckland and our passion about the work we each do to make it a dynamic and exciting place.

Each part of Tātaki is important, but when we come together, we bind into something more powerful than the sum of our parts. We all work in partnership with each other and our delivery partners, to make Tāmaki Makaurau a vibrant place where everyone can thrive.