Senior Support Officer

Job Type: Permanent
- Location: North Shore City, NZ Waitakere City, NZ

**Help shape the future of Education**
- We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_**

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

**About this role | Mō tēnei tūranga**

Based in Henderson, with occasional work from our Albany office, this role requires flexibility to support operations across North and West Tāmaki Makaurau. **A valid driver’s license (Restricted License considered) is essential for managing fleet vehicle responsibilities.**

As a **Senior Support Officer**, you will oversee a range of administrative functions, including correspondence, payroll, financial management, data management, document production, corporate services, and scheduling. Your capability will ensure smooth operations and support the organization’s broader objectives.

Reporting to the Business Support Manager, you bring financial literacy and strong organizational capabilities to the role. Your proficiency with systems and processes, combined with a calm and professional approach, allows you to manage competing priorities effectively. You are adaptable, detail-oriented, and committed to supporting the organization’s goals. If you are prepared to contribute to operational excellence and make a meaningful impact in Aotearoa’s education system, this Senior Support Officer role is an excellent opportunity.

**About you | Mōhou ake**

You will be professional in your presentation and your approach to your work, and you may be looking for the next step in your career.

To be successful in the role you will have:

- Passion for knowledge, open to learning new things and comfortable working in a varying environment.
- Build exceptional working relationships with customers
- Deliver services to the required standards
- Work with others across the Ministry to provide support and resolve issues in a pro-active and professional
- manner.
- Provide quality, efficient administrative support to managers and staff
- An adaptable team player able to work in varying conditions and virtual cross functional teams.
- Great time management with an ability to prioritise work and work towards timelines.
- Proficiency in Microsoft suite.
- Comfort in working in a tikanga/kaupapa Māori environment
- Developing knowledge of the Treaty of Waitangi to the work being undertaken.
- Well-developed communication skills, both oral and written.
- The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

**About our group and team | Mātau rōpū ake**

**Te Mahau | Te Tai Raro** is a frontline group. Our frontline groups collectively provide leadership and integrated services to the sector and others. This includes services, such as learning support and education advice and regulation functions for schools and early learning services.

As a frontline group we develop and harness existing relationships with communities at the regional and local level through the Directors of Education, including deep relationships with iwi and hapū. Our Directors of Education have the lead role and relationship with early learning, kōhanga, school and kura, and this means they will be across all the services we provide at a local level.

Our Business Support team provides support to the Education and Learning Support teams in Auckland, and we regularly work with families, schools, and early childhood centres to support their work in the sector.

The team is supportive, ultra-friendly and diverse, customer focused and driven to provide the best service possible. You will have lots of colleagues to help you as you learn the business.

**Are you ready to make a difference? | Kua rite koe mō tēnei mahi?**

If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

**Applications close Midnight - Tuesday, 12 August 2025.**
- We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know._