Customer Service Manager
1 week ago
**Full-time, 12 months fixed term role (Maternity Cover)**:
- **Manage your own Customer Service team**:
- **Join our growing company**:
- **Based in Auckland CBD**
We are seeking a Front Office Supervisor (referred to as Customer Service Manager internally) to join the team at Mayoral Drive property in Auckland. We are home to 700 students in our purpose-built student accommodation complex. You will be responsible for managing a small operations team, working together to manage daily operations, leasing of our student apartments and providing resident support.
**About You**
- Full Time position available - 40hrs per week
- Roster: Monday to Friday plus occasional weekends very very occasionally overnight
- Fixed term maternity leave contract of 12 months.
- Manage the day-to-day administrative operations
- Recruit, manage and develop a team of high performing staff
- Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)
- Working with University’s in relation to leasing
- Ongoing management of the apartments including inspections and maintenance requests
- Manage the property’s financial performance
- Maintain the property to the highest level of cleanliness and presentation
- Foster and assist with the Community Spirit Program
- Prepare and provide any reports for senior management as requested
- Promote the Residential life Program within the building
- Be an active member of the emergency response team during shift times
**What you’ll need to succeed**
- Previous leadership experience in the accommodation industry
- Experience with leasing and property management (highly regarded)
- Experience in a University environment (highly regarded)
- Experience with StarRez Property Management System would be advantageous
- Highly developed interpersonal skills with the ability to problem solve & manage conflict
- A focus on service and quality with the passion to deliver outstanding experiences
- NZ Police Vetting (required)
**About UniLodge**
***
UniLodge is the leading provider of student accommodation in Australia and New Zealand and is currently in an exciting growth cycle. With a growing portfolio of over 105 properties, encompassing over 31,000+ managed beds, it’s a very exciting time to join the UniLodge team
**Our Benefits and Culture**
***
Our culture is built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.
- A diverse culture that is friendly, fun and collaborative
- Acknowledgement, rewards and benefits.
- A multicultural & diverse environment.
- Development and career advancement opportunities
- Benefits; Employee Assistance Program, activities, On the Spot rewards, Annual Company awards, Long-Tenure leave, Well-Being Programs, Emerging Leader Program
**What you need to do now**
***
We are a 2021 Circle Back Initiative Employer - We commit to responding to every applicant.
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