Consumer Administration Assistant

6 days ago

Auckland City, New Zealand Dicker Data Full time

Are you looking to start your career in the IT industry? We have an exciting opportunity to join Dicker Data's Consumer Team as an **Administration Assistant **fora six-month contract as maternity leave cover

The primary role of the **Consumer Administration Assistant **is to assist the Consumer Sales team with general retailer queries as well as answer incoming phone queries and manage the sales inbox. You will liaise with multiple teams and get a great opportunity to direct your future with Sales, Marketing, or Supply Chain.

Our culture encourages team growth and success, we understand the importance of hiring the right people to make a great team and optimize their drive to get the job done.

For this role we are primarily looking for someone who has a customer-focused personality with a 'can do' attitude This position will be based in Parnell and could suit a final-year marketing/business student, graduate, or someone with experience in office administration/reception work or a customer-facing role. While it is currently a six-month contract, we will consider offering full-time employment for the right person if the opportunity presents.

**What you will do in this role**:

- Ensure phones are answered in 3 rings providing first-line sales support to all customers including stock on hand, ETA, pricing, and other related queries
- Assist with the entry of Consumer team sales orders as required.
- Communicate to retailers when a product goes end of life and ensure all backorders are cancelled in the system
- Respond to retailer queries around ETA's on orders - and provide track and trace details as required
- Assist Account Managers in processing retailer marketing claims and work to assist the team in getting this process automated
- Work with the Consumer Product Managers to build new line and price change documents to send to retailers.
- Process requests for rejected retailer orders, assist the Accounts team with credit claim queries and follow-up communications promptly
- Ensure all product return requests are processed smoothly and resolve any escalations promptly with the retailer

**To be successful, you will have/be**:

- Professional & cheerful phone manner
- Patient and calm under pressure
- Honesty and Integrity
- Resourcefulness
- A team player with the ability to gain support from a broad range of internal staff
- Initiative/ Be proactive
- Excellent time management

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