Customer Experience Shift Supervisor

Calling all good sorts and great sports: if you're keen to move into a role that'll get your career into great shape while doing something awesome for your community, we've got just the thing. Our Recreation, Sports and Events teams are hiring now for Customer Experience Shift Supervisors at Parakiore Recreation and Sports Centre, our newest facility._ Opportunities are now available for full-time and part-time positions. **About the role | Ko te mahi nei** This is a unique opportunity to play a part in the opening of Aotearoa's largest Recreation and Sports centre. As a hands-on Customer Experience Shift Supervisor at Parakiore, you'll play a part in creating a positive, inclusive space, that brings people together. You will be supporting the community, by helping deliver on our commitment to making "More People - More Active - More Often." Leading from the front, ensuring that every customer receives world class service, and a memorable experience. Your key responsibilities will include: - Ensuring the facility is presented impeccably and the team are ready to welcome our customers and deliver world class service. - Lead, coach, and inspire team members to ensure service standards, and operating procedures are adhered to and consistently met. - Accountable for the opening and/or closing of Parakiore and ensuring all team members are well briefed and are knowledgeable on the service offerings. - Serve as the primary point of contact for customer enquiries, feedback, and escalations: responding promptly, respectfully, and in line with CCC values. - Providing leadership and guidance during emergency situations or incidents, ensuring safe and timely responses. - Effectively utilising the customer membership and booking software and other systems to provision and enhance the customer experience. - Mentor and develop the team through providing guidance, support, and opportunities for continuous improvement and growth, whilst, fostering a positive, inclusive team culture. **About you | Ko Koe Tēnei** You're passionate about people and wellbeing, and you thrive in busy, community focused environments. As someone who leads by example, your approach to customer service is proactive, positive, and empowering. You will bring: - Previous supervisory or leadership experience, ideally in a recreation, sports, hospitality, or service environment. - At least 2 years of experience in a customer-facing role. - Excellent interpersonal skills with the ability to build rapport with a diverse range of customers, colleagues and stakeholders. - Sound judgement, conflict resolution skills, and the ability to respond calmly in emergencies. - Experience utilising Customer Management Systems or proven experience learning new software. - A current Comprehensive First Aid Certificate (or willingness to obtain). - A passion for community wellbeing and a desire to contribute meaningfully to the Council's goals. **Parakiore Recreation and Sports Centre**: E kā mauka whakahī e tū nei, e kā awa kōpikopiko e rere nei i te nuku o te whenua, nei rā te reo maioha ki a koutou katoa. Nau mai, tauti mai ki te whare o Parakiore; The name Parakiore has been gifted by Te Ngāi Tūāhuriri Rūnanga and fits perfectly as the name of the Christchurch City Council's newest facility, the Parakiore Recreation and Sports Centre. Parakiore was a Ngāi Tūāhuriri hero renowned for his resilience, determination and agility. **Additional Information | Ko ētahi atu kōrero**: - ** Salary**: The hourly rate for the Supervisor position is $31.49-$34.99. The hourly rate for Customer Experience Representative shifts is $27.80-$28.82. - ** Location**: These roles will be based at Parakiore Recreation and Sports Centre, 50 St Asaph Street. During the establishment phase, you may be required to work from other Council facilities across our network or from Te Hononga Civic Offices until the centre opens. Some flexibility with your work schedule may be required during this pre-opening period. - To view a copy of the position description, click the link at the foot of the page.