Customer Experience Shift Supervisor

E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi

Calling all good sorts and great sports: if you're keen to move into a role that'll get your career into great shape while doing something awesome for your community, we've got just the thing. Our Recreation, Sports and Events teams are now hiring for a Customer Experience Shift Supervisor at Jellie Park Recreation and Sports Centre.

We now have exciting opportunities for experienced leaders who thrive in a fast-paced environment and want to make a real impact on their customers, hapori and teams.

About the role | Ko te mahi nei

As a hands-on Customer Experience Shift Supervisor within the Recreation and Sports Unit you'll help deliver on our commitment of "More People - More Active - More Often." You'll lead the team from the front, ensuring that every customer entering our facilities receives outstanding service, a safe environment, and an engaging experience. Your key responsibilities will include:

• Closing the facility, ensuring it is safety, security, and properly shut down for the day, maintaining readiness for the next opening.
• Supervising team members during your shift to ensure service standards, operating procedures and exceptional customer service are consistently met.
• Being the first point of contact for customer enquiries, feedback, and escalations: responding promptly, respectfully, and in line with CCC values.
• Providing leadership during emergency situations or incidents, ensuring safe and timely responses.
• Effectively utilising the customer bookings software and other systems to provision and enhance the customer experience.
• Mentoring and motivating the Customer Experience team, contributing to a positive, inclusive team culture.

About you | Ko Koe Tēnei

You're passionate about people and wellbeing, and you thrive in busy, community focused environments. As someone who leads by example, your approach to customer service is proactive, positive, and empowering. Ideally, you will bring:

• Previous supervisory or shift leadership experience, ideally in a recreation, sports, hospitality, or service environment.
• At least 2 years of experience in a customer-facing role.
• Excellent interpersonal skills with the ability to build rapport with diverse customers and colleagues.
• Sound judgement, conflict resolution skills, and the ability to respond calmly in emergencies.
• Confidence using Customer Management Systems.
• A current Comprehensive First Aid Certificate (or willingness to obtain).
• A passion for community wellbeing and a desire to contribute meaningfully to the Council's goals.

To view a copy of the position description, please click the link at the bottom of the page.

Additional Information | Ko ētahi atu kōrero:

• Position: Part-time, fixed term from November 2025 until early April 2026
• Hours of work: Friday 1:30pm – 10:00pm, Saturday 1:00pm – 8:30pm, Sunday 1:00pm – 8:30pm and Monday 1:30pm – 10:00pm. Total - 30 hours per week. This could be offered as one full shift package or split into two separate shift packages, depending on availability and preference.
• Location: Jellie Park Recreation and Sport Centre, 295 Ilam Road, Burnside.
• Salary: The hourly rate for this position goes from $ $36.13 per hour. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role.
• Closing date: Sunday 9th November 2025

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.