Banquet Operations Manager Holiday Inn Auckland
3 days ago
**About Us**
We are so much more than an airport hotel. Located minutes away from Auckland Airport terminals and tucked away from road noise and flight paths, there’s no better place to relax before an early morning flight or layover than the Holiday Inn Auckland Airport. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.
**Your day to day**
Job Summary:
Manage the Banquet operations to obtain maximum profit and maximum guest satisfaction. Promotes the desired work culture around IHG’s Winning Ways of Do the Right Thing, Show we Care, Aim Higher, Celebrate Difference and Work Better Together. Delivers on our core purpose; Great Hotels Guests Love. Understands and cultivates the Holiday Inn Culture: “Stay Real Behaviour Cycle” through genuine people delivering real service.
Day-to-day Task:
- Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
- Greet function organizers on arrival and ensure that their requests are dealt with
- Ensure the details on the event order are delivered
- Follow up problems which may arise from event order and room allocations and rectify as soon as possible
- Maintain master file of banquet functions
- Supervise VIP functions as required
- Oversee all service and set ups
- Ensure rooms, quality of food and final set up are inspected regularly
- Ensure all equipment requests are fulfilled
- Work in line with business needs
- Works with superior in the preparation and management of the department’s budget.
- Assists in coordinating the preparation of the departmental annual budget
- Control and monitor departmental costs on an ongoing basis to ensure performance against budget
**What we need from you**
- 2 years of related experience or an equivalent combination of education and experience with at least 2 years of supervisory capacity
- Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company
- Problem solving, reasoning, motivating, organizational and training abilities
- Excellent communication skills, written and oral with proficiency in English
- Must speak the local language
**What we offer**
Well, where do we start?
- An opportunity to kick-start your career adventure with a company take can take you around the world
- Free staff meals
- Free on-site parking
- Hotel discounts worldwide
- Strong pipeline of development
- Birthday leave
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