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Customer Service Representative

3 weeks ago

Hamilton, New Zealand Graymont Full time

**About Graymont**

**Our Role**

We are currently recruiting for a Customer Service Representative to be based at our New Zealand regional office in Hamilton. Reporting directly to the Customer Service Manager, you will be responsible for capturing orders, providing delivery updates as well as resolving a variety of enquiries and orders and delivery administration.

You will:

- Manage inbound customer contacts with a high attention detail - sales administration.
- Understand production capabilities of our plants and logistics partners to coordinate a cost-effective supply to our customers.
- Investigate, resolve, and respond to customer queries in a timely manner.
- Collaborate with multiple stakeholders across the business including Logistics, Operations, and Sales.

As the successful applicant, you will need to possess:

- Excellent written and verbal communication and problem-solving skills to process, identify and resolve customer orders/issues.
- Proficiency to navigate multiple systems,
- Ability to work effectively within a fast paced team.
- Resilience to thrive in a high-volume order processing environment.
- A love of learning and being able to adapt quickly in a dynamic environment.

**Our Workplace**

Graymont derives its competitive edge in large part from more than 1,600 employees who bring their diverse skills and energy to work every day at offices and plant sites across North America and Asia-Pacific. In return, we provide competitive wages and benefits, a safe and healthy work environment where you and your team can perform without injury, and opportunities to grow and develop the skills and experience to realise your full potential.