(Senior) Culinary Partner Support Manager

4 days ago

Wellington City, New Zealand Cozymeal Full time

Discover. Savor. Connect. Welcome to the chef's table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology, wine tastings, and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

**About the Role**:
The culinary experiences on Cozymeal are offered by our culinary partners, including chefs, sommeliers and food tour guides. We are looking for a rockstar **(Senior) Culinary Partner Support Manager** to manage the relationship with our culinary partners.

**Responsibilities Include**:

- Assist Cozymeal’s culinary partners on Cozymeal, from chefs to sommeliers to food tour guides, with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
- Review the current processes within the partner support team and identify areas where improvements can be made, including automation, restructuring, etc.
- Review existing metrics and KPIs and make any necessary adjustments to ensure the KPIs best reflect the team’s performance and work with the team to meet the team’s KPI goals
- Conduct analysis on an on-going basis for key areas within the partner community and report findings internally
- Assist in the development of menus, new experiences and market launches
Involvement in weekly company and team meetings

**Requirements Include**:

- Bachelor’s degree or equivalent
- 4+ years of experience in an account management or customer service role
- 3+ years of culinary and/or beverage experience
- 3+ years of experience in leading a team
- Experience in wine, beer or mixology a plus
- Excellent verbal and written communication skills
- Strong data analysis skills
- Ability to be resourceful and responsive
- Possess an interest in technology; online marketplace experience strongly preferred
- Working efficiently in a home office environment
- Proficient in Google suite and Excel

**What We Offer**:

- Work anywhere in the world (we are 100% remote team)
- Competitive pay
- Stock options (after 1 year)
- Opportunity to grow within the organization and learn from some of the best in the industry
- Great work environment with a strong and friendly team of co-workers

If this sounds like you, then Cozymeal just might be the right place for you Welcome home

  • Culinary Manager

    4 days ago

    Wellington City, New Zealand Cozymeal Full time

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...

  • Customer Support Associate

    6 days ago

    Wellington City, New Zealand Cozymeal Full time

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use Cozymeal...

  • Customer Support Team Lead

    4 days ago

    Wellington City, New Zealand Cozymeal Full time

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...

  • Senior Business Partner

    19 hours ago

    Wellington City, New Zealand New Zealand Government Full time

    Engage closely with experts across the organisation and build trusted relationships, - Continuous improvement and growth opportunities in this newly created position, - Flexible work environment, office located in Wellington. Kōrero mō te tūranga - About the role At Toitū Te Whenua Land Information New Zealand we have a newly created opportunity for a...

  • Senior Finance Business Partner

    3 days ago

    Wellington City, New Zealand HAYS Full time

    Permanent Senior Finance Business Partner job opportunity in Wellington CBD **Your new company** You'll be joining a large, well-reputed government organisation head-quartered in Wellington CBD. In this business critical, Senior Finance Business Partner position you'll join a team who are responsible for ensuring the fiscal sustainability, providing access...

  • Senior People Business Partner

    3 days ago

    Wellington City, New Zealand FNZ Full time

    As a Senior People Business Partner, you will be joining a small established team of HR and recruitment professionals who operate with a consultative approach to delivering on HR plans and initiatives across our growing organisation. Based in Wellington and reporting into our Chief People Officer APAC, you will work in close partnership with people leaders...

  • Senior People and Performance Partner

    1 week ago

    Wellington City, New Zealand New Zealand Government Full time

    Senior HR Business partner - providing high level advice to senior people leaders - Wellington based, permanent full-time role Want to work for an organisation making a difference for Aotearoa NZ's most vulnerable? We're looking for a Senior HR Business Partner to provide strategic HR advice and guidance to Senior Leaders within our frontline business...

  • Nzma - Culinary Arts Tutor

    3 days ago

    Auckland City, New Zealand UP Education Full time

    Amazing opportunity to develop and influence the next generation!_ - _Use your experience, skills, and passion for your mahi_ - _Ongoing commitment to your training and development_ - _Fantastic opportunity to be part of an energising team and growing company_ **About the role**: In this rewarding position, you will directly influence the next generation of...

  • Senior People and Performance Partner

    3 days ago

    Wellington City, New Zealand New Zealand Government Full time

    Business partner high level advice to people leaders - Auckland based role only - permanent fulltime role Are you a people-focused professional ready to make an impact? We're looking for a Senior People and Performance Partner to provide strategic and operational HR guidance to Senior Leaders within our frontline business group. Mō mātou | About us Oranga...

  • HR and Business Operations Manager

    6 days ago

    Wellington City, New Zealand Cozymeal Full time

    Discover. Savor. Connect. Welcome to the chef's table. Cozymeal is the leading global marketplace featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more! Consumers and companies alike use...