CRM Developer

About Capgemini

Capgemini is a diverse collective of more than 350,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to address the entire breadth of their business needs. This passion drives a powerful commitment - to unlock the true value of technology.
Over the last 18 months, we have tripled our business in Australia and New Zealand, with over 3,500 team members devoted to helping clients get the future they want. Now is the time to join our rapidly growing team who are at the forefront of finding new ways technology can help us reimagine what's possible, collecting unique career experiences with global brands and game-changing tech projects.

**Let's talk about the team**:
Our Microsoft team has grown in leaps and bounds in the past 24 months. Capgemini now has the largest D365 Practice in Australia and New Zealand. This phenomenal growth has enabled us to take on large and complex projects to deliver extraordinary outcomes for our customers. We are a dynamic team, focussing on continuous learning, innovation and we value the experience our team members bring to a solution. Don't miss this opportunity to become part of an exciting new chapter in Capgemini.

**Let's talk about the role and responsibilities**:
The Role You'll work closely with our clients to resolve any of their issues in relation to their Dynamics 365 Customer Engagement solution. As a member of the Business Applications Operations team, you will be responsible for the completion of support tasks, including enhancement work and smaller support projects working across all of our different clients. You'll gain a deep understanding of our client's organisation to ensure successful delivery and maybe even suggest ways to enhance their business by improving their existing solutions.

**Responsibilities**:

- Providing objective advice, expertise and specialist skills in Dynamics 365 Customer Engagement (CRM) Development as well as wider consulting skills
- Completion of support tasks and smaller support projects working across all of our different client solutions
- Contribute to Solution Design artefacts that translate business requirements into solution design
- Prepare IP/Wiki materials and participate in providing user training to Intergen clients
- Undertake transition activities and collection/establishment of support artefacts as allocated
- Provide support to existing clients with mínimal supervision

**Let's talk about your capability and experience**:

- Experience in development, enhancement and configuration of Dynamics CE solutions
- Several years' programming experience with an excellent understanding of coding methods and best practices
- Have demonstrated experience in a support or operations environment - incident management, release management & change management will be familiar terms to you
- Be an expert trouble shooter and love getting your teeth stuck into puzzles and bee able to handle release management tasks if and when required
- Experience in configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps, Azure Functions and Service Bus
- Experience in the Power Platform including Canvas and Model-Driven Apps, PowerApps Portals, Power Automate and CDS
- Experience using Azure DevOps with Dynamics 365
- Foundation technologies: Office 365 family, Internet Information Server, SQL Server, Microsoft Azure, Windows Desktop OS

Let's talk about what's in it for you

We believe technology is about more than business transformation - it's also about building a more sustainable, inclusive future. This starts with our people, working with you to get the future you want. We invite everyone to bring their whole selves to work, contributing to our inclusive culture and a safe place for our people to be themselves and truly belong. Through championing our staff-led community groups, we are committed to being active allies for everyone. We also aim to build an environment where you can thrive at work and at home. We champion remote working and are in the process of making ‘truly flexible' working arrangements the day-to-day reality for our people. In addition, we strive to ensure your growth and learning experience is unique with access to leading learning platforms, external certifications, and opportunities to grow and learn the way you want. Finally, we offer opportunities to use your skills to help society address the impact of the digital and automation revolution, and we're ruthlessly focused on sustainability for our clients and our business - committing to becoming a net zero business by 2030.
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and