Customer Service
1 day ago
**Ongoing Learning & Career Development Opportunities**:
- ** Free Onsite Parking**:
- ** Rewards & Recognition Programme**
In this role, you will be tasked with providing excellent customer service and maintaining Branch Performance Standards. This is a support role focussing specifically on water, wastewater and gas (pressure systems) customers. Working in cooperation with the Water Team and the Branch Network. In addition, undertake general warehouse activities ensuring products are received, stored, handled and despatched in line with business guidelines.
**Key Objectives**
- Developing product and service knowledge, meeting or exceeding the expectations of the water industry
- Being a go-to Watermain specialist person in the branch with a focus on developing customer relationships
- Ensure Inwards goods operates in line with business targets and expectations
- Ensure all orders are prioritised, ensuring processes are adhered to and business targets and expectations are monitored and met daily
- Maintaining a safe system of work for the workplace.
- Regularly operating the forklift to move products around the site
- Manage distribution/customer orders on Hynds System from start to finish utilising the company ERP programme (M3)
**Key Attributes**
- Excellent customer service skills
- The ability to understand how products work together to form solutions
- Detail-orientated, to ensure customer orders are correct, and branch performance standards are met.
- NZ drivers license full class 1, F endorsement essential. (Forklift)
- Experience working in the water industry with knowledge of our products and how they work is advantageous
**Who we are**:
Founded in 1973, Hynds is New Zealands premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do whats right and where we connect with our customers.
**Pre-employment checks**:
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