Customer Service Representative Picton

2 weeks ago

Wellington City, New Zealand StraitNZ Full time

We are looking for Customer Service Representatives to join our Picton Passenger Terminal team.

Since we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience

This is no ordinary, same-same kind of job. Our Customer Service Representatives are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait Ferry crossing from the time of their booking Our Customer Service Representatives welcome our passengers at our terminals, checking in luggage and helping them embark on their journey.

As well as engaging with passengers over the phone and greeting them when they arrive to travel, you’ll also get out and about across the port, including helping with lines, helping to tie up and let go ships as they arrive and depart.

As Bluebridge services operate throughout the day and evening to and from Picton, the role usually involves shift work. However, we always try to be flexible and if you can only offer part time hours, or are student looking for summer work, we’d still love to hear from you.

If you come and join us, you’ll work with great a bunch of people who are committed to providing a fantastic experience for our passengers. You’ll also get access to out exciting staff benefits:

- A competitive hourly rate
- A Kiwisaver employer contribution matched to 8%
- Generous staff travel benefits for you, your family and friends
- A downtown Wellington location with free staff parking
- A free southern Cross health care plan
- Access to an annual fitness/wellbeing contribution
- Full uniform and high-quality Personal Protective Equipment
- Extensive training and great opportunities for further upskilling (first-aid, conflict management and customer care)
- Opportunities to progress within the customer facing teams or internal opportunities within the wider organisation

Whilst having a full, clean driver licence is preferred, it’s not critical.

So, if you have a passion for delivering amazing customer service and want to work in a role that will challenge yet reward, we’d love to hear from you today.

Applicants for this position must have a valid NZ work visa.

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