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Technology Service Co-ordinator

2 weeks ago

Auckland City, New Zealand The Warehouse Full time

Company Description

Welcome Kia Ora

The Warehouse Group (TWG) is a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We continue to have our customers top of mind as we work purposefully together, “Helping Kiwis live better every day”. Brand-led and retail-focused, we’re continuing our drive to deliver quality products and unparalleled experience for our customers, in a retail world that is dynamic and ever-changing

Our Technology footprint is extensive and underpins the successful running of our group operation. From our digital presence to our warehouse and order management systems and everything in between, we’re a place Technologists want to be and we’d like you to be a part of that.

Job Description

This is a newly created role.

We are looking for a Service Management Coordinator extraordinaire. You are excellent at juggling a few things on the go, a detail-oriented person and do your best work in a fast-paced, dynamic environment.

No two days are the same and alongside other members of the Technology Operations team you will lead our Major Incident Managment process, participate in related Change co-ordination and Problem Management resolution.

You will work closely with various stakeholders to ensure the smooth operation and integrity of our technology services. The role responsibilities will need you to work closely with various teams across TWG to resolve incidents, reduce risks, and support the overall Service Management strategy, ensuring maximum performance and availability for our key operating platforms across all of TWG businesses.

Qualifications

We are looking for someone who has the following experience:

- Experience managing and leading the Major Incidents in high pressure events.
- Advanced understanding of ITIL processes and practice especially in Incident, Problem and Change Management.
- Display excellent communication and interpersonal skills with ability to build strong relationships across all levels.
- Ability to manage multiple priorities and work under pressure.
- Strong analytical and problem-solving skills.

Additional Information

We are intentional about finding the right people, allowing us to perform work as a team that truly makes a difference for the business and or customers. What we can promise in return is work that will challenge & excite, working with passionate like-minded people.

Our teams balance a hybrid working approach (up to 2 days per week from home). Conveniently located in Northcote, we offer free car parking on-site plus EV charging We'll also give you your birthday off, great discounts across our brands and excellent career opportunities within the business