Current jobs related to Service Desk Team Leader - Auckland City - Shred-X
-
Service Desk Team Leader
1 week ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Do you want to work for a New Zealand owned business that is all about people and getting things done in a collaborative, fun environment? Then come join our team and share your IT managed services sales DNA with some of NZ’s leading brands. About DDS IT Our culture starts and ends with our people. We are a successful IT Services...
-
IT Service Desk Team Leader
2 weeks ago
Auckland City, New Zealand KPMG Full timeKPMG New Zealand is part of the international KPMG network, one of the world’s leading professional services organisations. We provide audit, tax, and advisory services to individuals, SMEs, not-for-profit organisations, multi-nationals and government agencies. Our people experience is anchored in a clearly articulated purpose of ‘Fuelling New...
-
Service Desk Team Lead
3 days ago
Auckland City, New Zealand HAYS Full timeLead an enthusiastic service desk team at an enterprise organisation that supports over 5000 users! **Your new company** Well-known large organisation operating in the Financial sector working in implementing innovative solutions to improve customer's experience. They are proud of being a market leader and offer the opportunity to work with advanced systems...
-
Service Desk Analyst
5 days ago
Auckland City, New Zealand DDS IT Full time**Introduction**: We need an exceptional Rockstar! We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement! Work with a high performing team of Service Desk Engineers Remote first workplace Great Company culture About DDS IT Our culture starts and ends with our people. We are a...
-
Service Desk Engineer
2 weeks ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Are you an experienced enterprise level Service Desk Analyst/Engineer looking for your next gig? Then this could be for you! We have a number of open roles for Service Desk Analyst/Engineers for a Permanent or Contract engagement! About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an...
-
Service Desk Team Lead
2 weeks ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Do you want to work for a New Zealand owned business that is all about people and getting things done in a collaborative, fun environment? Then come join our team and share your IT managed services sales DNA with some of NZ’s leading brands. About DDS IT Our culture starts and ends with our people. We are a successful IT Services...
-
Service Desk Analyst
2 weeks ago
Auckland City, New Zealand Fujitsu Full timeAbout the job Service Desk Analyst **Service Desk Analyst** New Zealand location **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...
-
IT Service Desk Manager
2 weeks ago
Auckland City, New Zealand Talent International Full timenew zealand auckland permanent negotiable**Opportunity knocks** - For an experienced Service Desk Manager to join this Government agency that’s enhancing the experience of Aucklanders through delivery of ideas that have economic and social benefit to all. - Manage all aspects of IT Service operations. - Managing and mentoring a team of 5, responsible for...
-
Service Desk Manager
5 days ago
Auckland City, New Zealand Goodman Fielder Full timeJoin A leading FMCG Company in a period of Growth - Lead a small team focussed on delivering exceptional customer service - Bring your 2 + Years experience within Service Desk Management role At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put...
-
Service Desk Manager
2 weeks ago
Auckland City, New Zealand Goodman Full timeAt Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermarket trolleys every week. At Goodman Fielder our aspiration is to be the leading integrated food business in the Region. We are a team that believes that anything is possible. A...
Service Desk Team Leader
2 weeks ago
Freightways Information Services Ltd (FIS) is an internal shared services provider of information technology and advisory services to the Freightways businesses. It is responsible for managing Freightways' overall information technology infrastructure and maintains relationships with selected external information technology suppliers.
An exciting opportunity has become available for a Service Desk Team Leader to join our Service Desk team. In this role you will lead the day-to-day operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating, and resolving incidents and requests. The role reports to the Service Management Lead.
**What does the role involve?**
- General responsibilities_
- Lead the Service Desk team, allocating routine tasks and/or project work in line with individuals’ skills and abilities.
- Develop and encourage adoption of effective and methodical troubleshooting processes to address issues throughout the wider team.
- Report on and monitor the Service Desk team’s agreed quality and performance criteria.
- Contribute to and maintaining device lifecycle, inventory, and asset management processes.
- Drive a strong customer service culture and outcomes within the Service Desk team.
- Drive effective and efficient knowledge management practice within the team.
- Maintain individual Professional Development Plans for each member of the team.
- Support the Service Management improvement initiatives by enabling the Service Desk team members to contribute to such initiatives as well as adoption of improved processes and practices by the Service Desk team.
**The ideal applicant should have**:
- 3+ years of experience in leadership roles; ideally in leading IT Service Desk or Call Centre or teams in large corporate environments.
- Proven people management and leadership skills and experience.
- Excellent written and verbal communication skills and experience in communicating with senior stakeholders.
- Commercial understanding of IT service delivery and procurement of assets.
- Competent user of MS Office tools including Excel as well as reporting tools to create reports and analyse data to derive the required insights.
- IT Tertiary qualification or equivalent certifications are desirable.
