Claims Specialist

3 days ago

Auckland City, New Zealand Fidelity Life Full time

Flexible working options
- Awesome team environment

**The opportunity**:
We are looking for a
**Claims Specialist** to join our Claims team, managing Lump Sum claims. This is a 14-month fixed term, role based in our Auckland CBD office with flexible working arrangements available.

As a Claims Specialist you will be responsible for the assessment and ongoing management of all lump sum claims and risk exposure to Fidelity. This is achieved by liaising with advisers, customers, health professionals, lawyers other internal/external and insurance providers to ensure prudent medical and financial assessments are conducted and continued throughout the duration of the claim.

Some key responsibilities include:

- End to end claims handling of all Lump Sum, TPD, Death, Terminal Illness, Funeral Fund and other lump sum claims received by Fidelity Life correctly using relevant legislation and company policies and procedures.
- Ongoing active management of portfolio and risk management
- Presenting claims to the Claims Committee and Complaints Committee and providing appropriate recommendations
- Building and maintaining relationships with internal and external stakeholders, financial providers, reinsurers to obtain claim information

**About you**:
With proven experience in an insurance and/or claims role you can provide a high level of empathy and commitment to delivering an excellent customer experience. You are an excellent relationship builder and are solutions focused. With strong problem-solving abilities, you can achieve great resolutions.

Together with this you will bring:

- A strong understanding of medical terminology (qualification in Health Science is desirable)
- High attention to detail
- Resilience and ability to work under pressure
- You are innovative with a continuous improvement focus
- Can work autonomously and effectively as part of a team
- A strong business acumen
- Intermediate Microsoft skills
- A team player attitude
- Solid experience in liaising with third party medical and other provider

**About Us**:
Fidelity Life is New Zealand’s largest locally owned and operated life insurer.

We have a clear, winning aspiration, built around transforming our industry through a customer lens. It’s easy to talk that talk, but we are already walking the walk - using smart technology, data & insights and digital capability to unlock a deep understanding of our customers and provide innovative solutions and experiences that meet their needs.

We’re also committed to our communities. Given that New Zealand has one of the lowest rates of life insurance in the developed world, we think we have a responsibility to raise financial awareness and education nationwide, to provide better protection for all New Zealand families and whanau.

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