Data Centre 24x7 Operator

6 days ago

Auckland City, New Zealand Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
DATACOM COMPANY VALUES
Exceed customer expectations
Look beyond today
Thrive together
Everyone has a part
It’s the people
Courage to act
About the Role
The role is based at our ORBIT Data Centre in Albany and involves a variable day shift
The 24x7 Data Centre Technician performs a large number of remote hands and first level support tasks including installation of customer equipment, cables and cabling infrastructure.
We will train you to undertake scheduled and ad hoc tasks set out by the 24x7 Operations Manager and work alongside a team of site leads and operators to provide the highest standards in operational deliverables.
About you
- Flexibility to work a rotating shift pattern (day and night shift).
- Strong communication and interpersonal skills.
- Confidence to work alone and in a small team.
- Able to trouble shoot customer and technical issues
- Able to remain calm under pressure
- Comfortable to work at heights (up to 4m)
- Able to complete repeatable processes in a timely and accurate manner
- Previous IT experience is preferred but not required for this role.

Role Responsibilities
- Complete and contribute to the Data Centre training programme
- Support the Data Centre Team with Batch Services: Operating batch processes, monitoring alerts and escalating issues.
- Provide first level support and hands and eyes services to our Data Centre customers
- Ensure health and safety requirements are adhered to.
- Provide consistent and excellent management of data centre assets.
- Delivery of customer facing activities and fostering customer relationships
- Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.
- Ensure adherence to (and documentation of) existing and new standards relating to customer change
- Completion of all operational tasks assigned to you in a timely manner and communication of status.
- Data Centre incident management
- Ensuring all Datacom security objectives are strictly adhered to.
- Being part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working

Please note to meet our security requirements applicants must have the legal right to work in New Zealand.
Why you want to join us

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