Broker Support

About Us:
Crombie Lockwood has been helping New Zealanders protect what's important for over 40 years. From our humble beginnings in Napier in 1978, we’ve proudly built up a network from Invercargill to Kaitaia. Today we are a team of around 850 people in 27 local offices. We place premiums in excess of $800 million on behalf of over 100,000 customers. In 2014 we joined Gallagher, the world’s fourth largest insurance broker. This international backing combined with our national resources enables us to negotiate the best benefits, conditions and premiums for our clients.

Overview:
**About us**:
Crombie Lockwood has been helping New Zealanders protect what's important for over 40 years.

From our small beginnings in Napier in 1978, we have proudly built up a network from Invercargill to Kaitaia. Today there is a team of around 800 people in more than 30 offices spread across the country.

We're one of the largest insurance broking companies in New Zealand, placing premiums in excess of $1 billion.

We take great pride on the professional quality of our advice and service that we deliver to our client base and the investment that we make into our people’s development through our tailored development programs.

At Crombie Lockwood success doesn’t just happen, we make it happen. We’re always looking for new ways to do more and to be better, and that means hiring the best people.

**About the role**:
We’re looking for an enthusiastic team member to join our team in
**Auckland East (based in Ti Rakau Drive)**
***in a Customer Support role, supporting our brokers and working directly with our clients. Due to the client base, you will ideally be
**fluent in Mandarin**, and will have exceptional attention to detail and communication skills to provide both administrative support to Brokers and assistance regarding account, cover and policy queries to clients. Previous insurance experience is not a requirement to be successful in the role as full training will be provided.

This role will provide great opportunities to learn from supporting our commercial brokers and is a great stepping stone into commercial broking.

**Responsibilities**:

- Resolve client queries (account and cover queries and policy amendments)
- Assist the Broker with administration to ensure client requirements are met and policies are renewed on time
- Process alterations, endorsements and set up new policies and finance agreements
- Provide support to the client when the Broker is unavailable
- Prepare and dispatch renewal letters (including declarations, rating charts/underwriter placing’s) after consultation with the Broker
- Assist the Broker with the collection of premiums within the required timeframe
- Prepare underwriter submissions and client reports for new business

**Skills and Experience**
- Experience in the insurance industry or a customer service role
- The ability to build and maintain enduring relationships with clients and team members
- Highly organised and efficient with a strong attention to detail
- Ability to adapt quickly in a fast-paced environment
- Competent/advanced user of Microsoft Office
- ** Must be able to communicate (verbal and written) well in English and Mandarin**:

- Desirable - A certificate in Financial Services (NZQA Level 5).

**Benefits**
- Comprehensive reward and recognition programme
- Life insurance benefit (T&Cs apply)
- Discounted personal insurance
- Yearly wellness contribution
- Yearly flu vaccinations
- We support you to develop your skills with excellent learning and development opportunities within a friendly team environment.

**How to apply**

This is a great role be part of a company who constantly strives to do the best for our clients.