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Branch Service Supervisor Waikato

3 weeks ago

Hamilton, New Zealand Komatsu Full time

**The Opportunity**:
We have an opportunity for a Service Supervisor in our Waikato Branch. In accordance with Komatsu standards, policies, and procedures, this position will coordinate, manage, and schedule branch service activities. The position is responsible and accountable for the total operation of the Service Department to ensure it is run efficiently and profitable while offering genuine product support to customers at the branch. This includes coordinating technicians, parts, contractors, and all other relevant stakeholders involved in each job.

**Roster: Monday - Friday**

**Role Located: Waikato**

**Komatsu Benefits**:

- Excellent earning potential
- Training (Technical and Non-Technical)
- Access to state of the art technology
- Opportunity for career advancement
- Employee Referral Program, earn $$ by referring a mate
- Employee benefits including Kiwisaver matched up to 10%, Life insurance, discounts with selected suppliers, purchased leave
- Employee Health and Wellbeing Program

**Key Responsibilities**:

- Responsible and accountable for the operation of the branch Service Department to ensure that it performs safely, efficiently and effectively to achieve company set targets.
- Drive the development and expansion of the Service business in the territory allocated to the Branch in consultation with the Regional Manager.
- Management and development of all elements of the branch Service operations to achieve excellence in customer service and support (for both external and internal customers).
- Develop and maintain high levels of communication throughout the branch as well as the rest of the company
- Proactive coaching, encouraging, and reinforcing of the Service team so that they continuously strive towards and achieve high levels of teamwork, accountability, responsibility, and initiative.
- Actively demonstrate positive belief and attitudes to the principles of the Komatsu Way and promote similar attitudes amongst your staff.

**Your Knowledge, Skills, and Abilities**:

- Proven experience in a supervisory role
- Understands strong customer service
- Must be available for afterhours calls
- Exposure to Microsoft Dynamics & SAP
- Well-developed written & oral communication skills
- Be able to communicate at all levels both internal & external
- Heavy diesel trade qualified preferred but not essential.
- Must have a “can do attitude” with strong analytical skills
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth._