Senior Customer Service

2 weeks ago

Blenheim, New Zealand Hynds Full time

In this role you will be providing customers with excellent sales service and maintaining Branch Performance Standards. You will be supporting the Branch Manager with running branch operational requirements while leading from the front and being a role model in customer engagement and solution selling practices

**Key Responsibilities**
- Providing sales support for all branch customers
- Liaising with Internal sales teams for contract sales fulfilment as appropriate
- Provide operational cover for the Branch Manager and other senior branch staff when they are off site
- Building and maintaining internal relationships with procurement and demand management teams
- Filling out dockets/credits/checking dockets/pricing of dockets and ensure that are all dockets are approved and signed off
- Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
- Operation of forklift for movement of product around the site and stack and store product to the required standards

**Key Attributes**
- Excellent customer service skills are paramount
- Flexible, reliable and customer focused
- Strong communication skills, both verbal and written
- A good understanding of infrastructure overall, three waters and experience or qualification in the infrastructure and or civil industry is advantageous
- NZ driver licence full class 1 and F endorsement
- Ability to physically handle and move products up to 20 kg

**Who we are**:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

**Pre-employment checks**:

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