Senior Client Experience Analyst

About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Senior Client Experience Analyst
- Varied, challenging and highly rewarding role
- Help us shine a light on the unknown for our customers
- Bring your energy and skills to our highly engaged team

This is an exciting opportunity to use your client insights, qualitative research and analytical skills to really make a difference. If you are passionate about hearing client stories, curious, and can collaborate to create change for clients - we want you to join our team.
We work with, and for, the New Zealanders who don't always get the chance to be heard. This is your chance to give them a voice.

About the role
The role of Senior Client Experience Analyst is to listen, gather data and client, and develop actionable insights which tell compelling client stories to our leaders and frontline staff.
As a champion of the voice of the client, the Senior Client Experience Analyst is responsible to lead collaborative projects with Service Delivery teams, using best practice design thinking, qualitative research, and/or survey methodologies to support continuous improvement for our clients.

About you

**To be successful in the role, you will have the following**:

- Strong client focus
- Relevant experience and qualifications in designing and leading client research using qualitative and/or quantitative methods
- Strong experience using the principles and methodology that underpin client experience and service design
- Strong analytical skills
- Excellent communication and presentation skills
- Can find solutions to complex problems
- Can develop and facilitate client workshops
- Strong computer literacy with experience using analytical software, and digital collaboration tools

If this sounds like you, and you're ready to either take a step up, or take on the next set of challenges in your career, then we want to hear from you

Position Description

**Salary range**: $95,546.00 - $116,778.00

How to apply

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.