Operation Manager

2 weeks ago

Hamilton, New Zealand Waste Management Full time

We have an excellent opportunity for an experienced professional to lead our Whitianga Operations team.

**About the role**

Reporting to the Branch Manager, your responsibilities involve comprehensive operational, management of the collection-fleet and Transfer Station operations, ensuring consistent service delivery to customers in the Eastern Bay of Plenty.

Consistently achieving and exceeding contract objectives, while maintaining exceptional operational performance and upholding required standards is expected. This will be achieved through proactive management of the Whakatane team whilst maintaining accurate reporting and analysis of business metrics.

You will investigate and identify actions, including escalation to appropriate levels to achieve required issue resolutions within required timeframes and continuous improvement of service delivery. As a leader in the business, you will coach staff and consistently improve our performance across all aspects of the operation with a constant focus on exceptional levels of health & safety and pride in ensuring contractual services and customer first care are delivered to an exceptional standard.

**About you**

We’re keen to discuss this position with professionals who thrive on the challenge of attaining operational performance excellence, retaining and developing business over the longer term both with existing stakeholders and with prospective clients.
- Relevant experience in business administration and/or logistics.
- Proven experience in a contract management or logistics role.
- Proven leadership, people management and team working skills.
- You are results driven, very detail oriented and have a high level of professionalism.
- Experience managing multiple stakeholders and satisfying competing demands.
- Moderate experience within the transport / waste / logistics and recycling industries desirable.
- Exemplary communication skills and the ability to deal at all organisational levels.
- Exceptional time management and organisational skills.
- Proficient with Microsoft Office suite reasonably developed mechanical aptitude desirable.
- Knowledge of health and safety legislation.
- Exposure to and knowledge of comprehensive safety management systems.

To succeed, at your disposal you will have your direct report support team and wider operational team that includes office administration, supervisors and a team of experienced company drivers.

In this role, you will also be part of the regional leadership team and a strong corporate business that is recognised as one of the industry leaders. We are looking for an individual who is results driven as you will have responsibility for the branch P&L performance.

At Waste Management we will invest in your personal development and provide future career opportunities. We also offer a great company culture, and you will get to work with a strong team of like-minded individuals.

**How to apply**

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship

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