Delivery Manager

Company Description
**Te Tākinatanga | Our Story**
- Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao._
- Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou._
- He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha._
- Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua._
- He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa._

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: _we touch lives to make life better_.

**Job Description**:
**Kōrero mō te tūranga | About the role***

We’re on a journey to transform our customer business end-to-end, and this transformation has been felt hardest and fastest in ICT. As we strengthen our technology, customer, and data capabilities, adopt modern ways of working and shape our culture for greater agility, innovation and customer obsession, the ICT Service Integration & Management team have rolled with change after change, boosting their mana and engagement with the business to be _the_ team our people turn to when they need help.

As Delivery Manager, you’ll step in to lead a cohesive team of four Service Managers who are strong leaders themselves, each managing a different business unit portfolio to ensure service levels are maintained across change management, problem management, major incident management, and service transitions. Contact operates 24/7 in parts, so this team does too, on call for the tricky stuff as integral ICT partners and the ‘customer voice’ for business leaders. They’re focused on identifying performance insights and service improvements while educating and advocating for our ICT processes and engagement channels, and as their leader you’ll play a pivotal role in growing Contact’s process maturity, transforming our service integration and delivering operational excellence to our business.

**Qualifications**:
**Ko wai koe | About you**

We’re on a journey, so it’s essential you have been, too. Whether it was problem management or change management, you’ve grafted before to take something from low maturity to a smooth operation and have some great yarns to share about the ride there. You led, managed, and evolved an ICT service team through a magic blend of tenacity, EQ, people leadership, and stakeholder management, and you’re ready to flex those muscles again.

This is a unique role, a once-in-a-career opportunity to be part of not just the Contact story and where we’re going, but to really shape the delivery of how we do things for the business. As a key part of the leadership team, you’ll need influence and visibility, big-picture vision, and an in-depth understanding of the core functions within an IT Service Operations Group, with the ability to bring others on the journey with you. You might have come from the vendor/partner side of things, or you might have worked in a company like ours - either way, you’ve been embedded in a business and really understand the business is our customer. Your working style is the opposite of transactional, equipping you to mentor meaningfully, drive continuous improvement, and build strong engagement and collaboration.

Systems-wise, we can train most stuff, but if you’ve had experience analysing performance, taking data and turning it into insights, we’d be stoked. Industries / Utilities experience and an ITIL 4.0 certification would go down a treat, too.

Additional Information

There are a bunch of perks to being a permanent Contact kaimahi (employee). Along with great leadership, teammates, development, and growth and progression opportunities, you’ll enjoy flexible working, free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products_, _and more.