897 - Proactive Grace Support - M365 Ambassador

2 days ago

Wellington City, New Zealand Upwork Full time

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for an **M365 Grace Period Support Specialist**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.
**Job Description** About the Role**:
The client is seeking skilled and experienced **M365 Grace Period Support Specialist to support English Speaking clients**. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.
**Qualifications** What should you have**:

- Strong command of the English and Spanish language
- Superior communication skills including active listening
- General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
- Excellent problem-solving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- A positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous

Device Specifications:

- A laptop/PC with DUAL boot:

- Boot 1: Personal and work partition.
- Boot 2: Environment dedicated to the project
- Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
- Memory: Minimum of 16GB RAM
- Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
- Module: Trusted Platform Module (TPM) 2.0 version is required.
- Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
- Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
- Internet Speed: Minimum of 50 Mbps upload/download speed.
- Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.
- Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
- Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.
- Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.

If you are selected to move forward you will need to complete the following steps with our onboarding team:

- Background check and authorization
- Identity check and location check
- Live hardware check confirming the technical specifications required for the role
- Payroll vendor documentation

**Additional Information**
- Fortune 500 Client
- Competitive Pay
- Remote Work

All your information will be kept confidential according to EEO guidelines.

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