Customer Success Manager

11 hours ago

Auckland City, New Zealand Cognition Learning Group Full time

**Job Information**:

- Date Opened- 04/11/2025
- Job Type- Full time
- Industry- E-Learning Providers
- Salary- $90,000 -$110,000 NZD
- City- Auckland
- Province- Auckland
- Country- New Zealand
- Postal Code- 1010

**About Us**:

- **Transforming lives through learning for over 30 years**
- Our teams work in education consultancy, professional development, early-years & primary tutoring, digital learning and publishing to improve learning for everyone.

- **Learning Partner (Sales and Client Services)**
- **Salary - $90,000 -$110,000 NZD**
- **Location: Auckland (Hybrid)**
- **Contract Type: Permanent**
- Are you passionate about leadership, growth, and creating impactful learning experiences?
- Cognition Evolve is a global leader in learning, delivering world-class bespoke learning solutions, professional training, industry-standard qualifications and publishing for organisations, companies and governments around the world. Cognition Evolve is dedicated to transforming the way individuals and organisations learn, grow, and evolve.
- To support our continued growth in the Australia and New Zealand, we are looking for a strategic and driven sales person with proven experience in meeting and exceeding sales targets and building sustainable client relationships.
- **
What you'll be doing in a nutshell**:

- Achieving sales targets by proactively building and maintaining a strong sales pipeline, identifying new business opportunities, and delivering an exceptional level of service to existing and prospective clients.
- Gathering market insights and adapting to changing customer needs and business environments.
- Using data and CRM tools to update sales records, track customer activity, and support informed decision-making.
- Help maintain positive relationships with clients by providing excellent customer service and prompt communication.
- Coordinate with internal teams to ensure client requirements are met efficiently and professionally.
- Managing relationships with partners, suppliers, and customers.
- Support the delivery of sales projects, proposals, and initiatives across the division.
Ensure all client interactions, sales documents, and reports are accurate, up to date, and aligned with company standards.
- **What We’re Looking For**
- **We’re seeking someone who brings**:

- Proven experience in achieving sales targets, building a strong pipeline, and providing exceptional customer service
- Expertise in executing sales strategies and meeting targets.
- Flexibility to adapt sales techniques to diverse cultural and market conditions.
- A strong track record of building and maintaining robust customer relationships and partnerships.
- Proficiency in analyzing sales data and market trends to drive informed decision-making.
- Deep understanding of the ANZ market and cultural nuances.
- Current knowledge of industry trends, market forecasts, and the competitive landscape.
- Ability to tailor sales strategies to different needs.
- Exceptional leadership and motivational skills.
- Strong negotiation and influencing capabilities.
Relevant sector experience will be preferred.
- We'll provide you with variety, challenge, the chance to learn new skills, the tools you need, and a great team dynamic. If you fit the bill and want to help us reinvent workplace learning, we'd love to hear from you.
- How to apply
- Please submit:

- Your CV
- A cover letter
- Applications close Friday, 21st November 2025. Panel Interviews will be held in the week commencing 24th November 2025.

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