Senior Support Analyst

**Why join DXC Technology?**

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

DXC Practice for Salesforce has experts in all Salesforce and MuleSoft technologies to architect, deliver, and maintain solutions that provide innovative customer experiences. In addition to the deep Salesforce and MuleSoft expertise within the practice, other industry and technical experts within DXC are regularly leveraged to deliver best in class solutions, and a lower and more predictable cost environment.

At DXC we pride ourselves on delivering excellence in everything we do.

**What you will be doing**

Unlock what’s possible. We are seeking a Senior Support Analyst to join our team to help provide key support to a New Zealand based customer and propel our customers digital transformation journeys with human-centred design thinking and consultation.
- NZ Citizenship required for Account Security reasons.

**What will keep you busy**
- Working collaboratively in a team delivering support services.
- Providing guidance to Junior/Mid-Level Support Analysts.
- Managing support deliverables, troubleshooting and resolving technical incidents and problems.
- Managing product patching, including but not limited to planning, assessing, testing and troubleshooting related issues.
- Monitoring system performance and identify potential issues.
- Performing API certificate renewals
- Authoring and maintaining key support documents
- Uphold and maintaining DXC Practice technical delivery processes and actively contributing to them.
- Should be open to create reusable assets which can be leveraged in other engagements.
- Peer review technical solutions and provide constructive feedback.
- Being a senior in the team should be open to coaching opportunities with the peers.
- Providing oversight and direction to team members in accordance with DXC Practice Methodology and Standards

**The skills you will bring**
- Bachelor degree level or higher
- At least 4 years experience working in a DevOps support environment
- At least 2 years MuleSoft experience is desirable
- Strong communication and collaboration skills
- Strong understanding of ITIL processes
- Strong understanding of DevOps processes
- Good understanding of integration platforms
- Ability to follow and adhere to support processes
- Ability to work independently and have a learning mindset with strong troubleshooting skills.
- Ability to analyse and support integration solutions developed in MuleSoft
- Leadership

**Preferred technical experience of**:
**Required: -**
- Anypoint Studio
- MUnit, Postman, SOAPUI
- Azure DevOps, Jenkins
- Azure DevOps, GitHub
- Cloudhub
- SOAP, REST
- Splunk, Kibana
- API Manager

**Nice to have:

- **
- RAML, OAS, Async API, GraphQL
- JMeter
- Bitbucket
- Customer-hosted, RTF K8 or VM
- Solace, Kafka, MQ
- PI Governance

**Our culture and benefits**

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- And of course, all the basics; discounted health insurance, life insurance and many other discounts

**We are an Equal Opportunity Employer**

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.