Service Coordinator

**Company Description**:
**To tatou tikanga | Our Culture**

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

**Ko wai mātou | About us**

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Are you passionate about fostering positive change in your community through cultural understanding?

Join us at Whakarongorau Aotearoa and be part of our mission to combat bowel cancer in New Zealand. With over 3000 diagnosed cases annually, we're dedicated to early detection and equitable access to life-saving initiatives through our National Bowel Screening program.

**Mō tēnei tūranga | About the role**

In this pivotal role as Service Coordinator, you'll directly engage with community members who've been invited by the Ministry of Health to participate in our Bowel Screening Programme. Your friendly demeanour and cultural sensitivity will inspire and support their involvement.

**Your day-to-day will be diverse and rewarding**:

- Reach out to community members, guiding them through the process of completing a Bowel Screening kit
- Be the welcoming voice on the other end of the line, fielding incoming calls, answering questions, and motivating participation
- Seamlessly manage administrative tasks that uphold the accuracy and quality of our information system

**Why You'll Love Working with Us**:

- ** Meaningful Impact**: Your work directly contributes to saving lives and promoting equity in healthcare
- ** Cultural Connection**: Embrace the opportunity to make a difference through cultural understanding
- ** Supportive Environmen**t: Join a team of passionate individuals who value collaboration and growth
- ** Flexible Schedule**: Work Monday to Friday, with hours from 8 am to 6 pm on a rostered basis, giving you a healthy work-life balance
- ** Central Location**: Based in our vibrant Wellington Centre, you'll be at the heart of the action

**Qualifications**:
**Pehea koe | About you**
- Excellent attention to detail, with proven ability to follow procedures and write clearly
- Passion for customer service excellence
- Adaptability, quick thinking, and ability to multitask effectively
- Energy and resiliency in your work approach
- Understanding of Te Tiriti O Waitangi and commitment to increasing equity for Māori Tangata Whai Ora
- Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set

If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.

**Additional Information**:
**Ō mātou uara -|Our values**

**E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara** - We are looking for people who align naturally with these values and will champion them
- Mahia te mea tika / Do the right thing
- Hihiri e te kounga / Motivated by quality
- Ngākau nui ki te pai ake / Passion for better
- Pokohiwi ki Pokohiwi / Shoulder to shoulder