Associate Systems Engineer Toc
1 week ago
Our Purpose
Here at Datacom we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in.
The Nuts and Bolts
Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth, and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families, and we are focused on being a great place to work to facilitate an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:
- a competitive salary package.
- impressive benefits such as discounted or even free healthcare and life insurance from leading providers and considerable discounts from local retailers.
- a supportive and flexible working environment.
- a strong focus and dedication for employee development, assisting from an both an advisory and financial perspective, helping people to attain the certifications needed for genuine career growth.
- Having a large scale, globally respected IT organisation on your resume, and great opportunities to progress within.
Our Team
The TOC is a strategic and expanding team providing 24x7 support to ensure our customers get the best possible service every hour of every day. We offer an environment where you can bring your whole self to work. An opportunity for IT professionals who take pride in their work to thrive together, promoting continuous improvement and deliver excellent results..
About the Role
**Additional functions of the TOC include**:
- monitoring, triage and remediation and management of high priority incidents and events that occur outside of normal business hours. This includes escalation to L3 support teams when appropriate.
- Real-time monitoring of all infrastructure for availability, capacity and performance
- Monitoring of backups across our customers and platforms
- Providing patching services across multiple customers and platforms
**Requirements**:
To be successful in this role, your technical experience should include:
- Passion for IT and a drive to continually improve.
- Proven experience IT Support, Networking and Systems Administration or a similar role.
- Knowledge in Microsoft Server technologies (AD, ADFS, GPO, DNS, DHCP functions)
- Knowledge in Linux Server, SQL, Oracle and backup technologies is definitely beneficial.
- Experience and awareness of ITIL practices.
- Knowledge and awareness of security policies and procedures.
- Strong communication skills with the ability to build relationships with different key stakeholders.
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