Fund Administrator

2 weeks ago

Mount Victoria, New Zealand Mercer Full time

**Fund Administrator**

A great career opportunity is available for an enthusiastic, agile and energetic Fund Administrator at Mercer.

**About the role**:
This customer-focused administration team is responsible for the provision of quality administration services to customers.

The primary purpose of this role is to respond to member inquiries in a professional and timely manner. In addition, providing support to administrative processing including peer reviewing defined tasks.

Contribute to the overall team morale by maintaining professional and positive working relationships with work colleagues and adhering to Mercer policies and procedures.

**What we are looking for**:

- A team player with a desire to roll up your sleeves and get the job done
- A positive mindset, a willingness to learn, high energy and a desire to deliver exceptional service to your clients.
- Ability to work under pressure to meet strict deadlines.
- Show initiative in making decisions with great attention to detail.
- A strong relationship builder with the ability to collaborate with a range of internal business units.

**Prime responsibilities**:

- Ensuring the processing and peer review of allocated tasks is completed accurately and within assigned and measured Service Level Agreements (SLAs).
- Respond to inquiries from Global Service Delivery (GSD) and other internal teams with respect to transactions.
- Contribute to the training of other colleagues within the Administration Operations Team.
- Completion of all workflow management requirements and contribute to team planning meetings.
- Completion of daily and regular tasks as required including scanning, inbox and cashflow management.
- Meet all compliance requirements, including mandatory training and timely reporting of identified compliance issues.

**We would like you to have**:
**Education;**
- NCEA level 3 or equivalent.

**Experience;**
- Proven experience within an administration or customer service environment.
- Superannuation experience preferred.
- Experience working in a team environment.

**Knowledge and skills;**
- Computer skills (basic Excel, Word & typing skills).
- Attention to detail.
- Process and task focused.
- Understanding of superannuation processes.
- Ability to work under pressure to meet strict deadlines.
- Show initiative and contribute to a continuous improvement environment.
- Enjoy working in a team environment.

**What we can offer**:
We are located in the Wellington CBD near the waterfront in a new, agile, smart office environment.

At Mercer, we recognise that our most important asset is our people. We value the health, and happiness of our colleagues and promote an inclusive culture of care and wellbeing. Benefits include flexible working, a dress to suit policy, health reimbursements, and much more

Your career path matters to us. We support our employees with great training and development opportunities to drive your career path locally and globally.

**About Mercer**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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