People & Culture Operations Analyst

3 days ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for over 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

In this exciting, 12-month fixed-term contract, you will be responsible for driving operational excellence across our P&C Ops team.

Working closely with our P&C System Analyst and Ops Team Lead, you'll identify gaps, develop recommendations, and implement solutions that enable our team of P&C Advisors to provide better support to Tower's New Zealand and Pacific employees and managers, while simultaneously establishing the appropriate governance and oversight of our operations.

Additionally, you'll initially be responsible for oversight of our New Zealand payroll and, working with our P&C Data Analyst, of our P&C reporting and insights.

You can expect to be across the following:

- Manage the P&C Ops team's programme of continuous improvement.
- Lead continuous improvement initiatives and projects from requirement gathering and solution design to implementation, training, and change management.
- Develop and implement process and transaction governance mechanisms.
- Support management of escalations across the P&C Ops team.
- Oversee New Zealand Payroll processing and reconciliation.
- Oversee and support development of P&C insights for senior leaders and executives.
- Assist with other P&C projects where needed

**What you'll need**

You'll be self-motivated with a keen interest in the work the team undertakes. You'll be able to prioritise and juggle a high workload to meet deadlines.

We want someone who is proactive with the ability to get their tasks done to a high standard - while also knowing how to embrace the work and enjoy the supportive team environment we have created

**To be successful in this role, you will also be able to demonstrate the following**:

- Demonstrated business analyst experience with P&C systems, operations, and data.
- Managing projects and stakeholders to the desired outcomes / benefits
- Management and prioritization of programme of work with key stakeholders
- Strong business analysis and process design capabilities
- Strong understanding of P&C system, operations, and data best practices
- Experience implementing and managing change

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
- 22 days annual leave
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Retail deals and discounts

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