Technical Support Consultant

Job Description:

- Merkle Aotearoa | Wellington or Auckland | Permanent | Full time_- Join Aotearoa’s largest Salesforce consulting practice with a global network.- Great leave benefits, such as 5 weeks annual leave (after 2 years tenure) and wellness days each year.- Unlimited learning opportunities with a global community of Merkle Specialists and access to online learning platforms to learn anywhere, anytime.- A collaborative, innovative and supportive team in our recently renovated Auckland CBD offices.

About us

Merkle Aotearoa (formally Davanti) are a leading Digital Transformation consulting firm in New Zealand within the dentsu group, Asia Pacific’s largest and most awarded agency network. For Merkle, this means delivering what we know best; connected experiences for our customers to theirs. Led by human centred design principles and actionable data/insights, we implement world class Salesforce solutions and digital transformations that enable the best customer experience possible.

At Merkle our purpose is to bring our customers closer to their customers, partnering with organisations to accelerate the design and delivery of strategy, and to lift organisational performance. Our focus is to create the conditions for an organisation, and the people within it, to thrive. This means solutions that leverage best practice insights, tailored to client context. Within the broader Dentsu Aotearoa framework, it means that we deliver a connected experience across the entire customer journey and lifecycle.

What your role and typical day might look like

As a Technical Consultant in our Managed Services team at Merkle, you play quite a vital role for our clients. You will be responsible for developing improvements, investigating and fixing issues and supporting a range of clients as the Technical Specialist. While a clear part of the Merkle Managed Services Team, you’ll develop detailed knowledge across client ecosystems and Salesforce instances, acting as an extension of the clients technology team to ensure smooth running of day-to-day operations.

Responsibilities could include- Monitor and manage Jira workflow, owning assigned tickets end to end.- Collaborate with the functional consultants, where required, to investigate client requirements/issues, create estimations for time and build, design solutions, test and deploy.- Supervise, inspire, and motivate team members to produce high quality outcomes, ensure a high-quality output that meets or exceeds client expectations.

A bit about you- 2+ years’ experience as a technical consultant or developer delivering technical Salesforce solutions (support or project environment), across the core Salesforce Clouds: e.g. Sales, Service and/or Analytics. Experience with CPQ and Marketing Cloud would be a bonus but not mandatory.- Experience with Omnistudio, especially Omniscipt, would be highly valuable, but not mandatory, we’re happy to teach and support training.- Relevant Salesforce certifications and tertiary qualification/degree in Computer Science, Information Systems or similar area of study.- Good understanding and hands-on experience using Java/.NET/C#/HTML/JavaScript.- Knowledge of integration/API/ESB development - Rest, Soap, Mule would be beneficial but not mandatory- Experience working in Agile SDLC environments. Knowledge/experience in DevOps, ITIL, ITSM and CI/CD pipelines will be highly beneficial but not mandatory.

Become a champion for meaningful progress

If you want to belong to a one global network where opportunities are limitless, we look forward to having you join us here in Aotearoa.

Next Steps
Join us at Merkle Aotearoa by registering your interest on our

dentsu careers page

- Please note, we are only able to consider applicants who possess (or are in process of) working rights for New Zealand._

Location:
Auckland

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent