Lead Technical Consultant

2 weeks ago

Auckland City, New Zealand Fujitsu Full time

About the job Lead Technical Consultant - CASE

**Lead Technical Consultant
- CASE**

Auckland location

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

To be a high-performing, Technical Consultant delivering a set of ServiceNow technical services (development/delivery/support/administration) that ensure a high degree of satisfaction to the customer.

This role is based in Auckland and offers hybrid working.

**Responsibilities and Accountabilities**

Key responsibilities will include but not be limited to the following:

- Leading the customer with world class technical services and ensuring that the tools made available are utilised appropriately to maximise value realisation.
- Proactively assisting CASE Leads to identify opportunities with customer
- Complying with customer and CASE policies, processes, and procedures.
- Achieving ongoing operational efficiencies.
- Contributing to the growth of companys culture and ways of working.
- Maintaining an active Career Development Plan with career, training and certification goals achieved ontime

**Requirements and Experience**
- IT Degree, relevant tertiary education in Computer Science or relevant experience.
- ServiceNow Sales & Messaging Foundation Accreditation
- ServiceNow Sales or Presales Accreditation in 3+ Product Line
- ServiceNow CSA
- ServiceNow CIS x 3 - ITSM + HRSD + CSM
- ServiceNow Pro Suite x 2- ITSM HRSD or CSM
- ServiceNow Pro Plus Suite x 2 - ITSM HRSD or CSM
- Fujitsu People Leader Development Training as per region
- 7+ years successful ServiceNow support/delivery
- General understanding of ServiceNow licensing
- Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies

**Nice To Have**
- ServiceNow CAD
- ServiceNow Expert Programs - ArchX, CWA, CTA or CMA
- Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2).

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- ** We offer tailored career paths across our global organization to support your professional and personal growth.**:

- ** Our customers trust us. We have an excellent reputation across the region and globally.**:

- ** Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- ** We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**

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