Receptionist/administrator

2 weeks ago

Auckland City, New Zealand Ayurda Wellness Full time

**About Us**:
Ayurda Wellness and Spa is a boutique wellness centre rooted in the ancient science of Ayurveda. We are dedicated to guiding our clients on their wellness journeys through personalized treatments, lifestyle consultations, and high-quality supplements. Our mission is to deliver a luxurious, healing, and unique therapeutic experience that leaves a lasting impact.

**The Role**:
We are seeking a motivated, resilient, and proactive Receptionist & Admin to join our passionate team. This key role is integral to the day-to-day operations of our beautiful Parnell branch. You will be the face of our wellness center, ensuring that every client interaction reflects our commitment to holistic well-being and exceptional customer service, while proving support to small team

**Key Responsibilities**:

- **Facility Management**: Maintain a clean, organized, and safe reception and spa environment, ensuring a seamless client experience.
- **Administrative Support**: handle daily operations, including appointment scheduling, client check-ins, and updating client accounts using ourZenoti Software
- **Retail & Product Knowledge**: Stay well-informed about our products and treatments, display them attractively, and ensure clients receive appropriate samples.
- **Customer Service Excellence**: Handle guest complaints gracefully, ensuring client satisfaction and adherence to spa procedures.
- **Sales & Upselling**: Maximize booking capacity by encouraging rebookings and upselling services.
- **Stock Management**: Conduct regular stock checks, manage product levels, and oversee stock orders.
- **Team Collaboration**: Participate in staff huddles, meetings, and training sessions. Support team members and contribute to a positive work environment.

**Key Requirements**:

- **Interest in Ayurveda is an advantage**:

- **Customer Focused**: A passion for holistic well-being and an ability to embody our company’s philosophy.
- **Resilience & Feedback Receptiveness**: Ability to handle constructive feedback professionally and a willingness to improve based on guidance.
- **Communication Skills**: Excellent verbal and written communication skills, with outstanding telephone manners.
- **Organizational Skills**: Strong attention to detail, ability to multitask, and work efficiently in a fast-paced environment.
- **Cultural Sensitivity**: Ability to work harmoniously with colleagues and clients from diverse backgrounds.
- **Professionalism**: High level of personal presentation, punctuality, and a strong work ethic.
- **Flexibility**: Willingness to work on weekend shifts, including late nights. Saturday availability is essential.

**Required Experience**:

- **Experience**: At least 2-3 year in an administrative or front desk role.
- **Location**: Must be based in New Zealand with a valid Visa.
- **Transportation**: Reliable transportation is required.

**What We Offer**:

- **Pay**: $25.00 - $27.00 per hour, depending on experience.
- **Hours**: Full-time, 8-hour shift, Must be open to Saturday shift.

**Job Types**: Full-time, Permanent

Pay: $25.00 - $27.00 per hour

Expected hours: 40 per week

Application Deadline: 10/09/2024

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