File Management Support Officer

Are you looking for an exciting new challenge in 2025?
We are looking for File Management Support Officers (FMSOs) to join our team and play their part in keeping New Zealander’s safe.
Based at Wellington Central Police Station
Permanent/Full time Shift Work
**Remuneration**: $63,526 per annum
Attractive Shift Work Incentives
Training provided however adequate computer skills are required
You will be required to undergo a psychometric test as part of the recruitment process
Intake date commences on Thursday 28 August 2025 - you must be available to start on this date.
The first 12 weeks will consist of both training at the Kapiti Digital Centre (Paraparaumu) and in Wellington Central. You must be able to attend training in Paraparaumu for 2 weeks from Monday 1 September.
JR 5361589
E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.
Stand at the stern of the canoe and feel the spray of the future biting at your face
Mō te tūnga | About the role
File Management Support Officers (FMSO’s) are part of File Management, Transcription Services (FM&T) and are part of a nationally centralised group which supports a number of key elements within the case management process, our frontline staff and also provides key services to victims.
Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done, even if it’s in a fast-paced environment where there can be pressure from time to time?
This is a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time. Quite simply, you would be our digital paperwork superheroes. Some of the key accountabilities in this role are:
Accurately recording and transcribing information to a high standard
Analysing information and using your initiative to make decisions
Using empathy with internal and external stakeholders.
Communicating easily and effectively both written and orally.
Managing conflicting demands.
He aha taau e kawe mai | What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
Supportive of team members and looks for opportunities to contribute to an inclusive environment.
Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
Have a commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.
At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.
**Shift work details**:
Our district sites which are located throughout the country operate 16/7 between 6:00am and 10:00pm on a six on three off roster. The roster pattern is three early shifts, three late shifts, followed by three days off.
The Wellington location offers an onsite gym and café and is centrally located in the CBD within a 10 minute walk to the train station and other transport links.
What we offer
Full training
Flexible hours
Up to 15% Shift Incentive
28 days of leave, 40 including Statutory Days
Professional development opportunities
Excellent career progression
Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services
This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community of practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. T