Customer Services Representative

Job Description
Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture.
**About this opportunity**
The “Customer Service” role manages the daily interface with customers, ensuring that our customer’s needs are met either directly or indirectly, in a timely and professional manner. The term “customers” refers to those both external to and from within, the business, (specifically operations, technical, distribution and purchasing/planning and quality personnel.) The role is also responsible for all administrative processes and procedures linked to the customer interface and the support of the account managers in achieving their accountabilities.
This role is integral to the business as it is the face of the company to most of our customers, is the sole point of contact for orders and queries and the key interface between sales and planning
This role will work with customers from both the Industrial Business Unit and the Food Packaging Business Unit.
Your main areas of accountability will be:

- Primary Customer Interface on a daily basis (Queries, order processing and tracking, credits, damages, quality notifications from customers) and support Account Managers in the Sales, Admin and Order Processing Functions
- Ensure all Alto Industrial administration tasks are conducted effectively and efficiently, including Freight Carrier NCR generation and register. Also accountable for pallet tracking and empty pallet timely returns
- Market feedback - secure market and competitor feedback from customers and report back to the sales team
- Internal team liaison - specifically distribution for customer deliveries, operations and planning for inventory management, technical and QA for quality issues and product queries and business services for debtor management
- Assist sales team as required - eg in Budget process (Excel information ex SAP)
- Maintaining customer forecasts in SAP

**About you**:
This is a great opportunity for an experienced Customer Service/ Sales Support specialist.
To be successful in this role you will need:

- Excellent phone manner and computer skills
- SAP experience advantageous
- Able to relate to customers from all backgrounds
- Keep calm under pressure and ability to meet tight deadlines (time management)
- Proactive communicator
- Able to build strong relationships within the business & other cross functional areas
- Works well as part of a team
- Good problem solver with an analytical mind
- Can juggle a number of high priorities at the same time

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About us*
Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It’s a future-driven group commitment, designed to create lasting value.
We’re the largest plastics recycler in Australia and New Zealand and one of the region’s biggest user of recycled materials. We have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world’s largest brands that consumers know and trust.
As a global leader in circular and sustainable packaging solutions, we’ve committed to lead the circular economy through a $500 million investment plan.
For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day.
Our promise is to create a better and more prosperous world all round.
That’s our future Pact. Let’s lead the way together.

Additional Information*
About us*
Our vision is to lead the circular economy through packaging, reuse and recycling solutions. It’s a future-driven group commitment, designed to create lasting value.
We’re the largest plastics recycler in Australia and New Zealand and one of the region’s biggest user of recycled materials. We have 6,000+ team members, operate 110 manufacturing facilities across 15 countries, and our customers include some of the world’s largest brands that consumers know and trust.
As a global leader in circular and sustainable packaging solutions, we’ve committed to lead the circular economy through a $500 million investment plan.
For us, it’s about finding new and better ways of doing things. Ways to grow business, to give back to the environment and to enrich people’s lives every day.
Our promise is to create a better and more prosperous world all round.
That’s our future Pact. Let’s lead the way together.