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Digital Services Operator
3 weeks ago
**Christchurch work location**:
- **Collaborative team culture**:
- **Permanent opportunity available**
**About Us**
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services ANZ, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success
**About the Role**
Join our Digital Services team as a Capture Operator (Data Entry), where you'll play a vital role in converting customer data into a digital format while adhering to client requirements and company policies.
Your responsibilities will include maintaining keying speeds, completing tasks on time, assisting with document processing, and ensuring the accuracy and compliance of our production processes. You'll also interact professionally with clients and handle administrative duties as needed, along with:
- Assist with document receipt, preparation, scanning, and keying
- Keeping familiarity with client expectations as outlined in Work Instructions
- Understanding of capture work queues and Canon systems
- Maintaining knowledge of the front-end process in MAP
- Accurate completion of timesheets and task sheets
- Maintain minimum keying speeds
**About you**
To be successful in this role, you’ll be a positive team player with a "can-do" attitude and possess excellent attention to detail. Strong data entry, computer literacy and numeric skills are essential, along with effective verbal and written communication. You’ll be committed to exceeding client expectations and eager to learn and grow in your role.
Key skills and experience include:
- Excellent administrative, time management, and organisational skills
- Knowledge of New Zealand geography and region names
- Technical proficiency, including familiarity with Microsoft Office packages and data entry
- Previous experience in an operational and customer service-based environment
- Proficiency in data entry keyboard skills (alpha 80%, numeric 20%)
- Minimum keystroke speed of 8,000 key depressions per hour with an error rate of less than 1%
- Competence with various technology and a willingness to learn new systems
We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.
As an equal opportunity employer, all applicants will be considered.
Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.
