Attraction Sales Manager

2 days ago

Rotorua, New Zealand PeopleHQ Full time

Experience the ultimate in indoor entertainment at Motion Entertainment, the best and largest all-weather entertainment centre in New Zealand. With a focus on fun for the whole family, Motion offers a wide variety of activities, top-notch conference facilities, and delectable food and coffee options.

As Motion Entertainment expands, we are searching for a dynamic and motivated Attraction Sales Manager to lead and drive sales for Darkride, a truly unique and thrilling entertainment attraction. This ride sells itself, once you have customers on it. This exciting new role offers flexibility with part-time and full-time options available.

Joining our team means being part of a thriving and vibrant atmosphere. Your key responsibilities will include driving sales growth and delivering exceptional customer service. You'll also ensure that all tasks are efficiently completed and that our policies and procedures are adhered to, while drawing in customers to the Darkride experience.

**Key responsibilities include**:

- Driving sales growth, ensure budgeted targets and attraction goals are met
- Providing superior customer service, leading from the front
- Cash handling, processing all customer transactions correctly
- Team management, training, and mentoring of the team
- Leading and directing the team to ensure all tasks are completed efficiently
- Ensuring the team follow all policies and procedures
- Resolving any complaints promptly, escalating as appropriate
- Maintaining tidy presentation of the complex
- Contributing to marketing content
- Champion health and safety objectives, training and educating your team on all areas of health and safety
- Be a member of the health and safety committee, attending monthly meetings
- Be a role model for the complex, following all policies whilst demonstrating a customer first attitude
- Be professional, positive, and confident, demonstrating exceptional customer service focus, whilst remaining calm under pressure
- Have a minimum of 12 months customer service experience
- Be confident leading, training and directing a team
- Have excellent attention to detail and time management skills
- Be a team player, our business is all about creating a positive and fun experience for customers
- Be a clear communicator, able to relate to people from all nationalities
- Demonstrate financial acumen and business awareness
- Be proactive, using initiative to come up with new ideas

**Why Motion Entertainment?**
Motion Entertainment is committed to providing a unique and rewarding experience for both customers and employees. You'll be supported in an environment that encourages personal and professional growth.

**RECRUITMENT INFORMATION**

Applications will be reviewed as received.

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