Workforce Management Planner

2 weeks ago

Christchurch, New Zealand Christchurch City Council Full time

Are you a strategic thinker with a knack for optimising operations and ensuring seamless workflows? Do you thrive in a fast-paced environment and enjoy the challenge of balancing resources and demand across multiple channels? If so, we have the perfect opportunity for you

**About Our Client**:
The Christchurch City Council is an organisation dedicated to excellence in customer services and as a Workforce Management Planner, you will play a crucial role in shaping the efficiency and productivity of the Customer Service Unit, driving their success.

**Key Responsibilities**:

- Develop and maintain accurate workforce forecasts based on historical data, previous trends, and business projections
- Collaborate with cross-functional teams to align staffing needs with business goals, ensuring optimal resource allocation
- Create and manage staff schedules, taking into consideration employee availability, skillsets, and workload distribution
- Monitor real-time call volume, interactions, or project demands, and make timely adjustments to staffing levels as needed
- Analyse data to identify trends and patterns, providing insights for continuous improvement and resource allocation adjustments
- Drive efficiency by identifying process bottlenecks and proposing innovative solutions to enhance overall workforce management
- Utilise workforce management software/tools to facilitate accurate scheduling and tracking of workforce performance

**Qualifications**:

- Tertiary degree in a relevant field (e.g., management, commerce, economics) or equivalent practical experience
- Proven experience in workforce management and/or scheduling
- Proficiency in Genesys Cloud and Microsoft Office Suite
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills to collaborate across departments effectively
- The ability to continue to provide a positive work culture and supporting the requirements of the team while still being able to put the business' needs first
- Detail-oriented mindset with the ability to manage multiple tasks and priorities
- Problem-solving skills and a proactive attitude in addressing challenges

**What the Christchurch City Council Offer**:

- Competitive salary and benefits package
- Opportunity to work in a dynamic, collaborative, and inclusive environment
- Professional growth and development opportunities
- Chance to contribute directly to the community and make a real impact

Join the Christchurch City Council and be part of a workforce that drives success through efficient planning and resource optimisation.
- To view the position description please click on the link at the bottom of the page_

**_ Additional Recruitment Information:_**

**_ Hours of work: Full-time, permanent position_**
**_Location: This position is primarily based at Te Hononga Civic Offices, 53 Hereford Street_**
**_Salary: To be discussed with the successful applicant_**
- Feel like you don't meet every single requirement of the job description?_

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